Customer Service Representative (Indonesian Speaker)
Aegis BPO Malaysia Sdn Bhd
Total des années d'expérience :15 years, 11 Mois
Providing services for OYO hotel guests such as room rate information, room availability and hotel reservations. And also forward guest complaints to the relevant department.
Lead agent in serving Shopee customers who asks for products or complaints regarding shopping transactions via e-mail.
Serving XL customers who ask for products or complaints regarding XL simcard via e-mail.
Full responsibility for the target company, especially data integrity or case need more info. Ensuring subordinates perform tasks properly including: Conducting filtering reports made by agents for completeness of report data, adding data that is lacking in the process of checking customer problems, Call back to the customer to ensure and know the experience of the customer after checking the problem is complete.
Responsible in terms of coordination and how it works is solid with the team and also with fellow team leaders. Discipline the subordinates according to the rules / regulations that apply and apply to the company. Escalate when the customer wants to talk to the team leader.
Follow up via email request and customer problems to the backend team. Do feedback, coaching and counseling to subordinates.
Filtering reports made by agents for completing report data, adding data that is lacking in the process of checking customer problems, Call back to customers to ensure and know the experience of customers after checking the problem is complete.
Dealing with Indonesian or Malaysian customers using the successful Celcom starter card for Indonesian choice.
Providing information about XL products, making complaint reports regarding XL products. And also maintained the report to completion.
Provide information about all Indosat sun card products. Make a complaint report of all customer complaints about Indosat's sun card products.
Distribute goods ordered by the company and making billing at the time determined by the company.
Selling and marketing all commercial bank products in the form of savings, education insurance, current accounts and credit cards.
Selling products from BNI LIfe in the form of education insurance and deposits.
Studied Economy and major Accounting.
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