Total Years of Experience: 18 Years, 3 Months
March 2018
To Present
Group Manager
at Mercure Hotel Kiev
Location :
Ukraine
Group Reservation
Rooming lists
Guest contacts concerning
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promotes repeat guest business for the hotel
Recalculations and closing group with local taxes applied
Check-out PMs to Account Source
Rooming lists
Guest contacts concerning
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promotes repeat guest business for the hotel
Recalculations and closing group with local taxes applied
Check-out PMs to Account Source
April 2017
To March 2018
Reservation agent
at Radisson Blu Kiev
Location :
Ukraine
Superior customer service and books reservations for all 3 properties within the Hayfield Collection
Process all reservations via phone & email, modifications of future reservations and cancellations.
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promote repeat guest business for the hotel.
Group reservations and rooming lists
Process all reservations via phone & email, modifications of future reservations and cancellations.
Responsible for all VIP reservations and requests.
Process no shows and late cancellation fees.
Promote repeat guest business for the hotel.
Group reservations and rooming lists
April 2016
To January 2017
Reception agent, cashier, acting as shift leader
at Saraya Cornice Hotel Doha
Location :
Qatar - Doha
- Customer service,
- Reservation,
- Dealing with VIP guests,
- Check in/out individuals and groups to TA,
- Preparations for group arrival,
- Problem solving.
- Reservation,
- Dealing with VIP guests,
- Check in/out individuals and groups to TA,
- Preparations for group arrival,
- Problem solving.
September 2015
To April 2016
Guest Relation Agent
at Hilton Hotels & Resorts
Location :
Egypt - Sharm el Sheikh
- Guest contact,
- Daily reports,
- Room inspection,
- Courtesy calls,
- Check in - Check out assisting.
- Daily reports,
- Room inspection,
- Courtesy calls,
- Check in - Check out assisting.
June 2015
To August 2015
Guest Relation Agent
at Novotel
Location :
Egypt - Sharm el Sheikh
Reason of leaving - unplanned vacation by family reason
March 2014
To December 2014
Client service
at UMH
Location :
Ukraine
Sales manager,
Client Service
Problem solving
Dealing with hard clients and solving their problems
Unique strategic advertising campaign development: cross media Internet + Radio
Client Service
Problem solving
Dealing with hard clients and solving their problems
Unique strategic advertising campaign development: cross media Internet + Radio
March 2011
To July 2011
Director
at Weltreisen Tourism company
Location :
Ukraine
Development and implementation of company sales, marketing and promo
Searching and hiring a team of workers: sales and product creation team,
Client service, problem solving
Searching of foreign business partners, dealing,
Timely web sites updates and maintenance (left job due to pregnancy)
Searching and hiring a team of workers: sales and product creation team,
Client service, problem solving
Searching of foreign business partners, dealing,
Timely web sites updates and maintenance (left job due to pregnancy)
July 2010
To November 2010
Transfer Guide
at Anex Tour Egypt
Location :
Egypt - Hurghada
Client service, problem solving
Escorting arrival and departments
Giving brief information about resort, attended check in + check out
Escorting arrival and departments
Giving brief information about resort, attended check in + check out
April 2010
To June 2010
Interpreter, Guest Relation Officer
at El Safa Medical Center
Location :
Egypt - Hurghada
Client service, problem solving, check in, escorting, translate, brief reports
November 2009
To April 2010
Guest Relation Officer
at Accor Group Sofitel
Location :
Egypt - Hurghada
Daily report to GM and managers (engl lang)
Problems of guest solving
Checking rooms, guest report analysis, Guest comments, Fidelio, birthday amenities,
Orientation for travel agencies
Problems of guest solving
Checking rooms, guest report analysis, Guest comments, Fidelio, birthday amenities,
Orientation for travel agencies
October 2008
To October 2009
Guest relation officer (supervisor) PRE-OPENING & OPENING
at Flash International Stella Makadi
Location :
Egypt - Hurghada
Hotel opening
Guest service, problem solving
Daily report for GM and all departments(Eng.language);
Checking the rooms for the finding of the problems of the work in Housekeeping and Engineering Departments;
Weekly Reports and Analysis for GM and all departments (Target Group of examined guests who replied on Guests Comment Card, opinion of the work of the F&B, FO, Recreation, Engineering, Housekeeping),
translations, Weather forecasts, checking of the Guest Comments about the hotel on international sites, reservation of the Restaurants A'la card for Ultra All Inclusive Guests;
checking passport and systems by Fidelio 8 for the birthdays,
VIP guest's Arrivals, ordering, checking VIP amenities by categories of VIP, birthday amenities; meeting and escorting guests to the rooms, orientation for the agencies/probable guests in the area of resort.
Guest service, problem solving
Daily report for GM and all departments(Eng.language);
Checking the rooms for the finding of the problems of the work in Housekeeping and Engineering Departments;
Weekly Reports and Analysis for GM and all departments (Target Group of examined guests who replied on Guests Comment Card, opinion of the work of the F&B, FO, Recreation, Engineering, Housekeeping),
translations, Weather forecasts, checking of the Guest Comments about the hotel on international sites, reservation of the Restaurants A'la card for Ultra All Inclusive Guests;
checking passport and systems by Fidelio 8 for the birthdays,
VIP guest's Arrivals, ordering, checking VIP amenities by categories of VIP, birthday amenities; meeting and escorting guests to the rooms, orientation for the agencies/probable guests in the area of resort.
October 2008
To November 2008
Guest contact Guest Service Officer
at Horizon Sharm
Location :
Egypt - Sharm el Sheikh
- Guest Contact, problem solving
- Translations,
- Translations,
July 2008
To September 2008
Assistant of Guest relation officer
at Keroseiz The Three Corners
Location :
Egypt - Sharm el Sheikh
Complains
Reports
Reports
February 2008
To June 2008
Guest Service Agent
at Nefertiti Beach
Location :
Egypt - Hurghada
- Guest Contact, problem solving
- Guest comments
Reason of leaving: GM stopped to pay salary for all hotel team
- Guest comments
Reason of leaving: GM stopped to pay salary for all hotel team
June 2005
To December 2007
Senior sales and advertisement manager
at STB TV channel
Location :
Other
June 2003
To May 2005
Sales Manager, leader of sales
at TAVR Advertisement Company
Location :
Other
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