Sales advisor
CHANEL Watches and Fine Jewellery
Total des années d'expérience :8 years, 6 Mois
Responsibilities:
• Managed a multitude of roles within this assignment, both in terms of sales and business development as well as the sales administration function for the boutique.
• Worked with a diversified client base and prospect database with an aim to increase penetration across specified business sectors and demographic segments to generate effective leads, reach and exceed sales targets.
• Continuously followed up with prospects and clients in order to acquire new business, analysed market trends, ascertained and pursued further sales and business development opportunities.
• Delivered sales presentations for new products, led daily briefings with the team, assumed responsibility for reporting on fast selling stock lines and other key business indices.
• Monitored and reported on performance achieved against annual operating plan and developed strategies to maximise performance.
• Handled key customer accounts and negotiated customer agreements, boosted volume and revenue in key assigned accounts by utilising innovative selling strategies and initiating exciting promotions.
Achievement:
• Received an excellent rating for service excellence and achievement of all targets.
• Coaching and training newcomers. Providing product information as well as sales techniques and trainings within the boutique.
Responsibilities:
• Provided the best customer service as per company standards, achieved and often exceeded individual sales targets and company profit targets as assigned.
• Nurtured business relationships and developed a robust client base for repeat business, tracked all key performance indicators, handled all administration duties and was in charge of the daily inventory count report.
• Attended to customer enquiries both over the telephone and email, noted requests for customisations, returns or modifications, handled special requests and resolved all conflicts and customer complaints.
• Coordinated a variety of administrative and general retail tasks pertaining to the areas of stock, logistics and sales management.
• Responsible for keeping the store orderly and well stocked with necessary supplies and worked in close coordination with the marketing team, preparing for in store events.