Exhibitor
Global Village
Total years of experience :8 years, 10 Months
- Identify complex problems and review related information to develop and evaluate options and implement solutions.
- Sets up and displays merchandise to attract attention of customers.
- Collect, analyze and summarize weekly and monthly sales.
- Responding enquires to ensure complete customer satisfaction.
- Manage own time and the time of others.
- Estimating the time required to complete a job and providing quotes for clients.
- Developing design briefs that suit the client's purpose.
- Thinking creatively to produce new ideas and concepts and developing interactive design.
- Responding enquires to ensure complete customer satisfaction.
- Collect, analyze and summarize weekly and monthly reports.
- Recommend potential poducts or services to management by collecting customer information and analzing customer needs.
• Promoting teamwork.
• Getting the right person on the job at the right time.
• Create and maintain inventory database.
• Provide results in daily basis.
• Handling complaints (from both staff and customers).
• Reporting to senior management.
• In charge of running and managing the call center daily.
• Set targets for all other call center agents to meet up with.
• Schedule and organize shift patterns for the team.
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
• Generate PVA (Phone Verified Account).
• Effectively manage large amount of outgoing calls.
• Keep records of customer and fill documents.
• Follow communication procedures, guideline and policies.