Hospitality consultant
Point select
مجموع سنوات الخبرة :21 years, 4 أشهر
Searching for a location for a new F&B concept
Taking part in lease agreement negotiations
Compiling start-up budget for new F&B concept
Supporting existing F&B outlets: conducting service audit, devising service improvement action plan
Start-up phase:
• Worked in the start-up team of SKOLKOVO Campus
• Compiled Campus infrastructure and services business plan, 10-year strategy plan, P&L forecast
• Performed market research and market mapping, devised pricing policy, compiled revenue forecast
• Conducted sales calls, cold-calling, product presentations for potential clients
• Negotiated with potential clients on terms of cooperation
• Devised the organizational chart, manning budget and job descriptions of the division
• Developed the hotel concept and hotel business plan
• Controlled the preparation and launch of Campus facilities and services
• Devised the organizational structure & manning budget
• Compiled the start-up and operational budgets
• Developed the concept and service-sequence of the hotel, F&B outlets concept, congress hall, wellness centre and villas
• Negotiated and signed contracts with service providers, sourced and contracted hotel FF&E, OE, amenities, supplies etc
Operational phase:
• Managed a team of 32 employees
• Managed sales and operations of: conference & events, exhibition area, hotel & villas, educational facilities, office lease, retail area lease, wellness centre
• Performed cross-selling of all services of SKOLKOVO Campus
• Executed forecast & budgeting, P&L control
• Selected and recruited employees for the sub-departments of the division
• Identified service standards and implemented them into operations
• Developed new services
Achievements: exceeded sales targets on conference & events by 50%, sales of hotel & villas by 22%, office lease by 36%. Was in charge of 2 presidential events (over 2000 guests, mainly top politicians and prominent businessmen) among other successful events that were generated by my accounts.
• Worked in Grand Hyatt Moscow start-up team as project procurement manager
• Performed supply analysis, cost comparison and control
• Sourced FF&E, OE and fit-out materials
• Searched for and negotiated with suppliers on product specs, terms of purchase and delivery, after-sales services
• Devised the project budget
• Prepared and executed tenders, compiled contracts
• Supported project management of fit-out works
• Coordinated the project plan among Hyatt International, owners, designers, architects and contractors
• Managed operations in the department (managing 90+ employees)
• Selected and recruited new employees, trained and developed employees, scheduled and executed salary calculations
• Developed and implemented special projects (uniforms, refurbishment, upholstery, FF&E replacement etc)
• Performed P&L analysis, cost control and budgeting
• Held tenders for purchasing supplies and equipment, services
• Performed inventory of Rooms Division
• Was in charge of many groups of celebrities, prominent businessmen and politicians
• Was in charge of Rooms Division in the absence of Director of Rooms
Achievements: At the time of promotion to Executive Housekeeper, I was the youngest Department Head in Hyatt International. Lowered employee turnover and increased service quality.
• On-the-job training developed management skills in all sub-departments of Rooms Division, Sales and F&B
Chef de partie before March 2002
• Prepared Mexican and Argentinean cuisines, also grills, product quality control, staff trainings, preparation for banquets for up to 150 persons, produce purchasing, working according to HACCP, scheduling