Yurie Mercado

• Worked as a Graphic
Designer for marketing
and promotions.
• Managed calendars,
appointments, and
business correspondence
to support daily
operations.
• Responded promptly to
emails and social media
inquiries while
maintaining professional
client communication.
• Processed customer
orders, coordinated
deliveries, and monitored
logistics to ensure timely
fulfillment.
• Maintained organized
records and streamlined
administrative processes
to improve operational
efficiency.

• Managed executive
schedules, administrative
tasks, and day-to-day
business operations.
• Coordinated client
communications,
appointments, and project
timelines to ensure
seamless workflow
execution.
• Prepared and organized
business documents,
maintained accurate
records, and supported
operational processes.
• Delivered administrative
and customer support
while assisting with
project coordination and
client relations.

• Respond to incoming customer
billing inquiries by following
techniques provided and approved
by training.
• Effectively handle incoming
customer call/e-mail inquiries
within established periods.
• Basic comprehension of the
product and familiar in a
Windows-based environment
• Track and report processes
aimed at identifying specific
service issues resulting in quick
resolution of identified issues.
• Deals and Coordinates with co
agents, client callers and
operations/production/team
manager.

• Respond to incoming customer
billing inquiries by following
techniques provided and approved
by training.
• Effectively handle incoming
customer call/e-mail inquiries
within established periods.
• Basic comprehension of the
product and familiar in a
Windows-based environment
• Track and report processes
aimed at identifying specific
service issues resulting in quick
resolution of identified issues.
• Deals and Coordinates with co
agents, client callers and
operations/production/team
manager.