Yury Kopp

• Acted as the sole IT specialist, overseeing all aspects of the company's IT operations.
• Delivered comprehensive end-to-end user support, ensuring seamless functionality of Windows workstations.
• Administered Google Workspace, managing users, Shared Drives, and access control for enhanced collaboration.
• Implemented robust email security measures (SPF/DKIM/DMARC) to safeguard company communications.
• Provided effective remote support, resolving technical issues promptly to minimize downtime.
• Managed and configured company websites using Tilda, enhancing online presence and user experience.
• Customized Zoho CRM to optimize workflows and improve customer relationship management.
• Developed automation scripts in Python and JavaScript, streamlining processes and increasing efficiency.

• Delivered comprehensive technical support and consulting both in-person and remotely, enhancing user satisfaction.
• Expertly troubleshot and maintained office equipment, products, and technologies, ensuring minimal downtime.
• Assisted in seamless office relocations across multiple regions (EU, Russia, Belarus, South Africa), optimizing operational efficiency.
• Supported company mergers through effective system integration and data migration, contributing to a unified IT infrastructure.
• Provided dedicated executive support, streamlining technology-related tasks for leadership.
• Collaborated with vendors to assess and order equipment, ensuring alignment with organizational needs.
• Maintained and improved IT procedures, fostering best practices and operational excellence.

• Delivered comprehensive technical support and consulting both in-person and remotely, enhancing user satisfaction.
• Expertly troubleshot and maintained office equipment, products, and technologies, ensuring seamless operations.
• Facilitated successful office relocations across multiple regions (EU, Russia, Belarus, South Africa), minimizing downtime.
• Supported company mergers by overseeing system integration and data migration, contributing to a smooth transition.
• Provided executive support, ensuring high-level IT needs were met efficiently.
• Collaborated with vendors for equipment ordering and assessment, optimizing procurement processes.
• Developed and maintained IT procedures, ensuring adherence to best practices and operational efficiency.

• Provided comprehensive IT consulting and support, collaborating with global IT teams to enhance operational efficiency.
• Assisted in a seamless office relocation, ensuring minimal downtime and disruption to business operations.
• Led the successful migration to Windows 10, improving system performance and user experience across the organization.
• Spearheaded the server room build, including the installation and configuration of Cisco devices, meticulous rack cabling, and pre-configuration of servers.
• Managed the decommissioning of outdated devices and installation of new phone systems, contributing to an optimized IT infrastructure.
• Conducted thorough office assessments to identify and address IT needs, ensuring a robust and secure environment for all users.