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Yusef العبدالرزاق, Manager IT

Yusef العبدالرزاق

Manager IT·Qatar National Bank - Kuwait

الكويت

بكالوريوس, Information Systems

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 7 أشهر

Manager IT

يناير 2020 - حتى الآن

Qatar National Bank - Kuwait

الكويت، الكويت

يناير 2020 - حتى الآن

- Lead and manage activities under IT department for all of QNB Kuwait branches in close coordination with Group IT.
- Ensure local data center is operational.
- Supervise IT vendors used to support IT systems and network.
- Interact regularly with managers and business partners to field queries and questions
- Train, manage and provide guidance to users.
- Provide timely and accurate information to the external and internal auditors.
- Ensure service levels and quality metrics are achieved.
- Ensure projects are completed within time, cost and quality requirements.
- Research, and implement program requirements and specifications under the guidelines of Group ITD
- Take active role in cross-departmental and international projects when needed.
- Establish vendor schedule to ensure proper coverage and support for systems.
- Ensure backups are taken on schedule and tested regularly.
- Establish and maintain a DR location to ensure IT readiness in case of emergency.
- Ensure compliance with all policies and regulations.
- Configure all hardware according to Group IT specifications.
- Manage local technical support team.
- Train IT backups

مجال الشركة:
البنوك
الدور الوظيفي:
تكنولوجيا المعلومات

IT Coordinator

يناير 2013 - يناير 2020

Qatar National Bank

الكويت، الكويت

يناير 2013 - يناير 2020

My job duties include:
-I am the only on site IT staff for QNB Kuwait and therefore take on a large variety of roles.
-Main point of contact with major project to expand the number of branches QNB has in Kuwait for all IT issues, and many Administrative issues.
-Ensure all workstations and servers under my supervision are up to date with the most recent patches.
-Ensure minimal internal, external, and central bank audit finding, and resolve any findings reported.
-Oversaw all local IT issues while coordinating with head office while expanding our local prescence to almost triple the staff, infrastructure, and branches.
-Assist in providing comprehensive and cost effective solutuion to user requirements.
-Assist with the evaluation of the design of new systems and their appropriatness or compatibility with other operational applications.
-First level support for all IT issues in QNB Kuwait.
-Ensure that implementation/enhancements are carried out in time on time and budget and that they meet with security and quality standards.
-Responsible for coordinating implementation/maintenance of IT channels used for regulatory reporting.
-Assist with the implementation of changes to operational procedures, processes and hardware.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support & System Administrator / System Security Administrator

أكتوبر 2011 - ديسمبر 2012

Bank of Bahrain and Kuwait (BBK)

الكويت، الكويت

أكتوبر 2011 - ديسمبر 2012

My job duties include:
-Providing auditors with necessary materials.
-Daily tasks such as uploading Cinet files, making sure backups are running properly and making sure the banks connection to Kassip is established.
-Assist in drafting change request and RAFs (Requirement Analysis Form) for necessary software changes, and following up through the different stages to be sure it is done efficiently.
-Troubleshoot software/hardware issues raised by users of all systems.
-Assure uninterrupted service of all essential systems bank wide.

I am also acting as System Security Administrator. My responsibilities include:
-Granting / disabling access to bank systems after gaining the required approvals.
-Ensuring the bank security policy is being practised and enforced.
-Review security logs of essential core banking applications on a daily basis.

مجال الشركة:
البنوك
الدور الوظيفي:
تكنولوجيا المعلومات

Communication supervisor

أكتوبر 2010 - يوليو 2011

Hotel Missoni Kuwait

الكويت

أكتوبر 2010 - يوليو 2011

My pre-opening duties included writing SOPs for my department, interviewing and selecting team members, training team members, and making sure the department was operational by the opening date of the hotel.
Also, due to my IT background, I was chosen to develop an online training and testing web site for a specific program within the hotel. This project was completed by myself using Moodle LMS. The training consists of 600 questions spread between 24 quizzes. After completion of a quiz, the site will generate a printable certificate, and notify management.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
تكنولوجيا المعلومات

Guest Service Agent

أكتوبر 2006 - أكتوبر 2010

Radisson SAS

الكويت

أكتوبر 2006 - أكتوبر 2010

My duties as GSA included entering data on the computer, receiving and handling phone calls and other office communication, handling cash, checking guests in and out, and resolving a wide variety of guest issues.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

HVAC installer

يناير 1999 - يناير 2002

Jet Heating

الولايات المتحدة

يناير 1999 - يناير 2002

Install and repair heating and air conditioning systems in both commercial and residential locations.

مجال الشركة:
البناء والتشييد
الدور الوظيفي:
غيرذلك

التعليم

American University of Kuwait

مايو 2010

مايو 2010

بكالوريوس، Information Systems

الكويت

Chemeketa Community College

يناير 2001

يناير 2001

الثانوية العامة أو ما يعادلها، High School Diploma

الولايات المتحدة

Attended a public high school, and decided to take one class at Chemeketa Community College in order to graduate early.

Skills

HVAC
Expert
HVAC
Expert
Interviewing
Expert
Interviewing
Expert
Air Conditioning
Expert
Air Conditioning
Expert
SQL Server
Expert
SQL Server
Expert
Testing
Expert
Testing
Expert
Networking Knowlege
Intermediate
Networking Knowlege
Intermediate
Microsoft Exchange/Active Directory
Intermediate
Microsoft Exchange/Active Directory
Intermediate
Windows Server
Intermediate
Windows Server
Intermediate
HVAC
Expert
HVAC
Expert
Interviewing
Expert
Interviewing
Expert
Air Conditioning
Expert
Air Conditioning
Expert
SQL Server
Expert
SQL Server
Expert
Testing
Expert
Testing
Expert

اللغات

الانجليزية

متمرّس

العربية

مبتدئ

التدريب و الشهادات

التدريب
Cisco CCNA
Infocenter
Mar 2015
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