GME&A Cluster SAP Systems Analyst & Project Lead
Tetra Pak
Total years of experience :18 years, 3 Months
Significant Highlights:
• Holds the credential to complete complex SAP Global Business Role (GBR) Project which resulted in improvement of SAP internal control security, simplified audits and reduction of SoD conflicts by 78%
• Efficaciously centralized SAP access management through introduction of locally developed UA tool and attained high productivity, faster ticket resolutions by 60% with 50% increase in customer satisfaction. Empowering and coaching around 80 stakeholders (Business Process drivers & Super Users)
• Demonstrated merit in aligning SAP business process activities of all 16 countries in a new Hub portal and developing simplified & improved training documents of around 1800 R/3 transactions to strengthen Super User Knowledge Build
• Meticulously systematized the organizational structure of SAP process drivers and Super Users
• Headed 2 projects, such as Invoice scanning workflow to improve the efficiency in SuM process and Release Strategy change approvals via workflow (XWF) by assigning control and training to Finance Directors
Significant Highlights:
• Driven several IT initiatives, developed road-map budgets and delivered IT projects across Greater Middle East and Africa region consisting of 16 countries with user-base of 1, 500 employees
• Headed IT Productivity project to centralize Server management operations from 16 individual sites, successfully converted approx 200 physical servers to virtual environment which significantly improved efficiency by 60% and minimized server related operations and achieved a significant cost savings of approx $207, 600 (74%)
• Drove project for New Server rooms setups at Lahore factory, Izmir factory, Istanbul, Izmir, Cairo and Algiers offices to fulfil business requirements for challenging office moves with minimal downtime and under budget of $ 1million
• Saved company more than $160, 000 cost spent annually on SQL DB licenses by instigating an innovative data base hotel solution and consolidating 40 SQL 2008 DBs across GME&A
• Revised and improved Disaster recovery plans by successfully performing real-time rehearsals and acquired spare-parts where vendor support is minimal. Centralized monitoring of Data centre facilities
• Achieved 99% system availability over the period of 4 years by implementing fault tolerance on all systems
• Revised and improvised IT security Policies as per local regulations and requirements and drove audit activities throughout IT infrastructure
• Headed a project of implementing Self-Service tool in the organization which resulted in high-cost savings by reduction in operational ticketing costs and faster resolution for end-users
• Shouldered responsibility to migrate over 1, 500 PC/laptop users from Windows XP to Windows 7, while ensuring business readiness and application support
• Migrated all 100+ Windows 2003 production servers to Windows 2008/2012 by Dec 2014 well ahead of Microsoft EOL deadline ensuring business readiness and local application support
• Migrated cliental user-backups from Symantec DLO to Iron Mountain connected backup solution to enhance security, improve rapid recovery rate, higher compression rate and de-duplication technology that helped reduced storage needs
• Conceptualized quarterly maintenance weekends for leveraging and upgrading Server hardware and software upgrades
• Consolidated IT suppliers across GME&A in order to increase power over suppliers, improved transparency and negotiated better contracts/quotations resulting in substantial savings on IT hardware and software
• Eradicated traditional daily tape based backup by implementing Disk to Disk online backups to a Central location in Sweden and attained reasonable cost savings of LTO tapes and improvement in disaster recovery
• Cleaned massive Active directory records and aligned it with HR & MDM records
• Established a Qlikview based KPI reports for most IT functions like Backup success rates, Server availability, AD reporting, ticket handling, SAP SoD conflict to measure quality and productivity of service
Significant Highlights:
• Administered overall IT infrastructure Management of company’s business critical Data centre which hosted Electronic Umrah visa processing system linked through lease lined connections between Ministry of Hajj and Sejel Technology
• Commended for implementing disaster recovery strategy solution at remote location in Jamjoom Center
• Conducted research and evaluation to leverage various latest technologies and upgrading the systems
• Managed Server Hardware and software, backups, firewalls, routers and switches
• Displayed excellence in ensuring that customers are satisfied with high performance system access and making sure infrastructure is high speed, reliable, and secure
• Proactively maintained IT Asset inventory in line with Group Finance team to ensure resource data integrity
• Maintained Service Level Agreements of resources in the data centre as per business requirements
Certification: • PMP certified: 1748811, (60 PDUs) • ITILv3: GR750215273YM Professional trainings: • VMware Certified Professional (VCP4) – vsphere4 – ID: 65736 • Risk Management Professional & TOGAF 9.1 exams planned in 2016