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يوسف قاماردين, IT Project Manager.

يوسف قاماردين

IT Project Manager.·M. H. Alshaya Company

الكويت

بكالوريوس, BEng Hons Computer Networking & Communication Technology

الخبرة العملية

مجموع سنوات الخبرة: 16 سنوات, 5 أشهر

IT Project Manager.

مارس 2023 - حتى الآن

M. H. Alshaya Company

الكويت، الكويت

مارس 2023 - حتى الآن

As a Project Manager at Alshaya, I have been given the opportunity of transforming the Warehouse Control System (WCS) and Warehouse Management System (WMS) throughout the Middle East region. By coordinating all change activities and overseeing project management tasks, I ensured seamless execution and delivery of these critical projects and it’s workstreams. My responsibilities include analyzing information to maintain project timelines, engaging with the Stakeholders & SLT, and collaborating across different functions to ensure alignment and understanding among stakeholders at all levels. I have also delivered an Alshaya Property team Lease Management Solution system across Middle East, Eastern Europe, North-East, South-West Africa, enhancing operational efficiency and effectiveness.
Key Accomplishments:
•
Successfully delivered a Warehouse Control System at Dubai Logix Warehouse (Please see Key Achievements above)
Reporting Structure:
•
Reporting directly to the Senior Project Manager and Programme Manager, providing regular updates on project progress, key metrics, and performance indicators.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
تكنولوجيا المعلومات

IT Project Manager

مارس 2023 - حتى الآن

Alshaya Group

الكويت، الكويت

مارس 2023 - حتى الآن

As a Project Manager at Alshaya I successfully led several High-impact projects that were pivotal in enhancing operational efficiencies and improving customer engagement across the organization. My key projects included are following. 1. Supply Chain & Logistics - WCS Warehouse Control System Replacement. (Please see key achievements above) 2. E-commerce - Aura Loyalty Program Implementation on Website & mobile Application. (Please see key achievements above) 3. Property Lease Management Solution - Completed MENA Market Phase 1 to 3, remaining Phase 4 - Non-Mena Market is due for 2025. Throughout these projects, I prioritized stakeholder communication and engagement, ensuring alignment and transparency at every stage from leading Design to Development & Deploy. Team Collaboration and understanding the Project Scope from each teams requirement and ensuring that the project deliverables are in scope and the quality is not compromised, while delivering on time. Steering team in right directions with my strong leadership skills and making important Key Decision with the Stakeholders. My analytical approach enabled me to proactively identify risks and implement strategies to mitigate them, consistently delivering projects on time and within budget.
Reporting Structure:
• Reporting directly to Programme Manager, providing regular updates on project progress, key metrics, and performance indicators to SLTs.
مجال الشركة:
البيع بالتجزئة وبالجملة

AVP Project Manager

مايو 2022 - مارس 2023

Risk Finance and Treasury

لندن، المملكة المتحدة

مايو 2022 - مارس 2023

As an AVP Project Manager in the Impairments domain (IFRS9 & CECL), I have demonstrated End-to-End ownership of multiple projects with a focus on key deliveries and successful outcomes. I have actively supported Programme deliveries by stepping into various workstream and managing horizontal deliveries to ensure seamless project execution.
Key Responsibilities and Accomplishments:
• Directly reported to Programme Manager, ensuring alignment with project objectives, timelines, and quality standards.
• Successfully managed project plans, budgets, and governance standards to meet organizational goals and objectives.
• Led Project teams throughout the full delivery lifecycle, from business case development to project closure, ensuring adherence to quality and governance standards.
Engagement and Stakeholder Management:
• Acted as the primary interface for stakeholders at AVP/VP/Director levels, collaborating with the Model Owners, Chief Risk Office (CRO), Quantitative Analyst, Business Analysts, Architects, Technical Delivery, and Production Support Teams.
• Worked closely with cross-functional teams to drive project success and support the alignment of project outcomes with business strategy.
مجال الشركة:
البنوك

IT Project Manager

مارس 2020 - مايو 2022

HellermannTyton Data UK Ltd

لندن، المملكة المتحدة

مارس 2020 - مايو 2022

My role in HTD UK, I effectively manage cross-functional teams, dealing with MS Server, database management, storage solutions, data center operations, and network infrastructure. This collaboration ensures streamlined project scheduling and successful project execution. I oversee ongoing software development & digital transformation initiatives, which include the implementation of an E Commerce & ERP, CRM enhancements along with D365 and Salesforce OS upgrades. Additionally, I manage application, network, and hardware upgrades, as well as timely relocations, demonstrating my strong project management skills and commitment to achieving successful outcomes within established timelines. By developing and executing comprehensive software development plans and defining functional specifications for the appropriate hardware, I ensure that project deliverables align with business objectives. I have established key performance indicators (KPIs) and service level agreements (SLAs) to monitor progress and assess success metrics, providing a clear framework for project evaluation. Collaboration with vendor teams has allowed me to design and deploy infrastructure upgrades that enhance the performance and sustainability of IT equipment and services. I proactively report outages and issues to the Global IT Director and internal stakeholders, ensuring prompt resolution and transparent communication throughout the organization.
Supervising an IT analyst team across locations in Manchester and Cannock, I provide technical supervision and mentorship, fostering an environment of growth and collaboration for successful project execution. My initiative in defining requirements for a new helpdesk ticketing system, alongside creating a virtualization roadmap, has led to significant efficiency. improvements, cost savings, and enhanced visibility of operational performance metrics across global operations.
مجال الشركة:
خدمات تكنولوجيا المعلومات

UK DELIVERY SOLUTION ENGINEER

أبريل 2019 - مارس 2020

RMG Networks

لندن، المملكة المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

أبريل 2019 - مارس 2020

• Attending Organization events, manning exhibition stands actively engaging with attendee to promote RMG Networks Ltd Product Offerings.
• Collaborated with sales team to formulate customer centric RFQ’s & RFP’s & BOM configurations
• Consulting, creating SOW/SOC solution design and proposals that meets client’s requirements
• Delivering presentations for clients/Sales team on targeted products.
• Planning IT Digital transformation projects, liaising between Project sponsor and stakeholders, and external IT Vendors.
• Managed vendors relations, contract negotiations, project budget and deadlines and focused on cost savings in tracking project expenditure and cost of materials and services.
• Analyzed and then effectively strategized in regards to business goal
• Assist Salesforce developing product sales strategies for individual prospects provide input to a new product development.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Delivery Solution Engineer

أبريل 2019 - مارس 2020

RMG Networks Ltd

لندن، المملكة المتحدة

أبريل 2019 - مارس 2020

In my professional capacity, I actively engaged in attending organizational events and manning exhibition stands to promote RMG Networks Ltd Product Offerings by actively engaging with attendees. I collaborated closely with the sales team to develop customer centric Request for Quotes (RFQs) and Request for Proposals (RFPs) alongside Bill of Materials (BOM) configurations. By offering consulting services and creating Statements of Work (SOW) / Statements of Compliance (SOC), I designed tailored solutions that met clients specific requirements. Delivering presentations on targeted products to clients and the sales team, I played a crucial role in articulating product value and benefits. Additionally, I successfully planned and executed various IT networking, software, and digital transformation projects involving technologies like Korbyt, Symon, and SDA Players, as well as Call Centre Wallboards and Digital Signage solutions. Acting as a liaison between project sponsors, stakeholders, and external IT vendors, I ensured seamless project delivery. I managed vendor relationships, conducted contract negotiations, monitored project budgets and deadlines, and focused on cost savings through efficient project expenditure tracking and procurement strategies. By analyzing business goals and devising effective strategies, I contributed to the businesss overall success. Furthermore, I provided valuable input to Salesforce on developing product sales strategies for individual prospects and contributed insights to new product development initiatives.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Professional Solution Consultant

فبراير 2018 - أبريل 2019

XMA Ltd

لندن، المملكة المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

فبراير 2018 - أبريل 2019

• Participate actively in all introductory sales calls.
• Ensure to strengthen sales representative position in an account through discussing depth of organization resources and solutions.
• Identify opportunities to present customized software solutions for organization imaging accounts.
• Ensure to extend to project management and development of dealer plus customer expectations.
• Head responsibility to deliver and install customized software solution in customer atmosphere.
• Train dealer as well as customer sales engineers to assist and administer customized solutions.
• Ensure to demonstrate technical feasibility repeatedly times by beta tests plus trial programs.
• Suggested on proposals through providing technical expertise on basis of company technology and client network and workflow requirements.

Key Achievements

• Successfully planned & delivered £5M Guernsey Project (4 months) two weeks before time. Deployed and configured 420 Multifunctional devices & installed document Management System and Network Setup with 100 laptops across 30 various Guernsey organisations.
• Cranfield University established new contract & Fleet upgrade project, collaboration with Cranfield IT (2 weeks) upgrading their current network setup and deploying 15 new HP multifunctional devices with document solution, 10 Microsoft Surface Hubs. The project was completed in time and received an exceptional feedback.
• Tate Art Gallery Project (1 week) completed ahead of time and budget. Deployed 7 New Epson Multifunctional Devices and upgraded their network setup and systems.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Professional Pre-Sales Solution Consultant & Project Manager

فبراير 2018 - أبريل 2019

XMA Ltd

London، بريطانيا العظمى

فبراير 2018 - أبريل 2019

I efficiently manage Professional Services Projects utilizing both Waterfall and Agile methodologies throughout their lifecycle. I have successfully delivered projects across various sectors including Healthcare, Education, Food, Warehouse, and Operations, involving IT software, print solutions, document management systems, and networking hardware/software (ITSM). Ensuring that project plans have clearly defined roles and identified risks, I meticulously control projects to meet deadlines, stay within budget constraints, and deliver high-quality outputs. Additionally, I conduct introductory pre-sales calls to promote solutions and handle requests for proposals (RFPs), quotes (RFQs), information (RFI), Statements of Work (SOW), and Statements of Compliance (SOC). Managing IT hardware engineers for client pilot deployments and post-sales helpdesk IT coordinators, I oversee the timely completion of professional services and provide growth opportunities for team members. By identifying digital transformation opportunities for clients in areas such as HR, Sales CRM, and ERP processes, I drive efficiency and innovation. Moreover, I train dealers and customer sales engineers on tailor-made solutions, offer consulting services, conduct workshops, and provide training sessions to clients. Leading Professional Services Projects assigned by Project Sponsors, I collaborate with key stakeholders to define requirements and set delivery milestones for new services, ensuring successful project outcomes aligned with organizational goals.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Professional Pre-Sales Consultant & Project Manager

سبتمبر 2015 - فبراير 2018

Apogee Corporation

London، بريطانيا العظمى

سبتمبر 2015 - فبراير 2018

مجال الشركة:
خدمات تكنولوجيا المعلومات

Services Pre-Sales Consultant and Project Manager

سبتمبر 2015 - فبراير 2018

Apogee

لندن، المملكة المتحدة

سبتمبر 2015 - فبراير 2018

in client communication to understand their procurement needs and business potential, developing numerous sales propositions and delivering impactful pre-sales technical presentations and demonstrations. I fostered strong partnerships with vendors, providing essential sales support services to ensure clients received outstanding customer experiences. Conducting audits of clients current setups, I identified opportunities for new solutions or upgrades, enhancing their operational efficiencies. Taking on the responsibility of managing various IT software, print solutions, and cloud projects, I guided them through the project lifecycle from inception to completion. This involved creating project documentation such as the Business Case, Project Initiation Document (PID), Project Plan, and defining roles, risks, and communication strategies through kickoff meetings and ongoing interactions with stakeholders via phone calls, emails, and face-to-face meetings. Collaborating with key vendors such as HPE, Canon, Xerox, Microsoft, and logistics partners, I orchestrated seamless project deployments, including arranging hardware deliveries. I diligently maintained project controls, schedules, and budgets to ensure successful project deliveries within defined parameters.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Professional Solution Consultant

أبريل 2013 - فبراير 2018

Apogee Corporation

لندن، المملكة المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

أبريل 2013 - فبراير 2018

\[Clients: Baker Tilley, BDO LLP, Bedford University, Plymouth University, QIB, White Stuff, GAP, Delloite, Yell, Bank of England, Fat Face, RAF, McDonalds, TUI, French Connection, McDonalds, NHS the Shrewsbury & Telford Hospital, Clients: Murphy Group, Sheffield Hallam University, Anglo American, Howard Kennedy, Judge & Priestly LLP, BMI Healthcare, Countrywide, Selco, and Eurovia\].

• Recommended dealer sales representative on workflow evaluation surveys and support presenting results to clients.
• Assisted company tradeshows as well as events through demonstrating plus presenting company technology.
• Submitted entire paperwork and comply with corporate policies in complete as well as timely manner.
• Provided sales representative and customers with product and solution suggestion while pre-sales discussions.
• Updated and maintained widespread engineering knowledge plus complex product aspect.


Key Achievements

• £1.5M BDO Project, delivered and deployed 318 Multifunctional Devices with Document Management System across 18 sites, successfully completed in budget and time.
• Identified an alternative product for BMI saving them £5k and winning us the sales bid amongst the competitors.
• Baker Tilley £7M project Phase 3 - Global Document Management system/Multifunctional Devices across 8 countries in Europe and Middle East. This project was a phase 3; I had studied and learnt the risks from previous project owners’ notes. The project was in budget and on time. There were few small snags that were fixed by third party Engineers, but the project turned out to be my first big and successful project.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Professional Services – Solution Consultant

يونيو 2013 - سبتمبر 2015

Apogee Corporation

London، بريطانيا العظمى

يونيو 2013 - سبتمبر 2015

I have demonstrated a strong understanding of pre-sales proposals and effectively implemented solutions tailored to meet client requirements. I have played a key role in assisting and training the solution helpdesk team, responding promptly and efficiently to technical inquiries received through requests for proposals (RFPs) and requests for information (RFIs). By creating and delivering product demonstrations and setting up Proof of Concepts (POCs) at client locations, I have showcased expertise in the solutions offered and their functionalities. My proficiency in fault finding and troubleshooting has enabled me to provide effective solutions to clients challenges. Additionally, I have proactively traveled to client sites to conduct solution health tests and ensure customer satisfaction. Furthermore, I have regularly engaged with vendors to stay updated on new technologies and solutions, attending training sessions to enhance my knowledge and skills in delivering cutting-edge solutions to clients.
مجال الشركة:
خدمات تكنولوجيا المعلومات

IT Solution Engineer

يناير 2010 - يونيو 2013

RICOH

لندن، المملكة المتحدة

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2010 - يونيو 2013

• Managing IT Clients tickets, providing solution consultancy and technical advice, notifying customers on services and disruptions.
• Escalated incidents and keeping track of the updates with end users.
• Implemented solution applications through management console through remote support.
• Deployed & Tracked 100 Users & devices connected through Network management tool.
• Created Server building using virtualization platform (Hyper-V- Management & VMWare).
• Collecting statistical data and producing a graph report for team fixes, application and system with affect to before and after.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Coventry University

أغسطس 2007

أغسطس 2007

بكالوريوس، BEng Hons Computer Networking & Communication Technology

بريطانيا العظمى

Coventry University

أغسطس 2007

أغسطس 2007

بكالوريوس، Bachelors of Engineering in Computer Networking & Communication Technology. Technology (CNCT)

المملكة المتحدة

Tresham Institute

يناير 2003

يناير 2003

الثانوية العامة أو ما يعادلها، Computer Networking & Communication Technology

المملكة المتحدة

Tresham Institute

يناير 2001

يناير 2001

الثانوية العامة أو ما يعادلها، Computer Networking & Communication Technology

بريطانيا العظمى

courses: Office Studies/Typing

Tresham Institute

يناير 2000

يناير 2000

الثانوية العامة أو ما يعادلها، Computer Networking & Communication Technology

بريطانيا العظمى

Wrenn School

يناير 1999

يناير 1999

الثانوية العامة أو ما يعادلها، GCSE

المملكة المتحدة

Skills

Cloud Computing
Expert
Cloud Computing
Expert
SDLC
Expert
SDLC
Expert
Infrastructure
Expert
Infrastructure
Expert
IT Project Management
Expert
IT Project Management
Expert
Strategic Leadership
Expert
Strategic Leadership
Expert
Strategic Leadership
Intermediate
Strategic Leadership
Intermediate
MVS (OS)
Expert
MVS (OS)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS
Expert
SALES
Expert
SALES
Expert
E-COMMERCE
Expert
E-COMMERCE
Expert
INFRASTRUCTURE
Expert
INFRASTRUCTURE
Expert
MENTORSHIP
Expert
MENTORSHIP
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
COLLABORATION
Expert
COLLABORATION
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MICROSOFT WINDOWS XP
Expert
MICROSOFT WINDOWS XP
Expert
NETWORKING
Expert
NETWORKING
Expert
DESIGN
Expert
DESIGN
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
PHOTOCOPIER
Expert
PHOTOCOPIER
Expert
IT Infrastructure Management
Intermediate
IT Infrastructure Management
Intermediate
Remote Assistance
Expert
Remote Assistance
Expert
Day to day Operations
Expert
Day to day Operations
Expert
Network Devices
Expert
Network Devices
Expert
System Monitoring
Expert
System Monitoring
Expert
Process Modeling
Expert
Process Modeling
Expert

اللغات

العربية

مبتدئ

الأوردو

اللغة الأم

الانجليزية

اللغة الأم

البنجابية

متمرّس

الغوجاراتية

متمرّس

البنغالي

متمرّس

التدريب و الشهادات

الشهادات
Prince 2
Oct 2019
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