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yusuf sherif, Customer Service Excutive

yusuf sherif

Customer Service Excutive·international capital trading

United Arab Emirates

High school or equivalent, Secondary

Work experience

Total years of experience: 12 years, 6 months

Customer Service Excutive

August 2014 - Present

international capital trading

Abu Dhabi, United Arab Emirates

August 2014 - Present

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Shop Manager

January 2022 - January 2025

Aljufri Overseas General Trading

Dubai, United Arab Emirates

January 2022 - January 2025

• Conduct performance reviews and provide coaching to improve team
productivity.
• Track KPIs such as sales targets, footfall, and customer retention to drive
business growth.
• Liaise with head office/management to report store performance and
implement new initiatives.

Company industry:
Retail & Wholesale

Sales Representative

January 2017 - January 2021

Souk Qaryet Al Beri

Abu Dhabi, United Arab Emirates

January 2017 - January 2021

• Focusing sales efforts by studying existing and potential volume of dealers.
• Submitting orders by referring to price lists and product literature.
• Keeping management informed by submitting activity and results reports,
such as daily call reports, weekly work plans, and monthly and annual
territory analyses.
• Monitoring competition by gathering current marketplace information on
pricing, products, new products, delivery schedules, merchandising
techniques, etc.
• Recommending changes in products, service, and policy by evaluating results
and competitive developments.
• Resolving customer complaints by investigating problems; developing
solutions; preparing reports; making recommendations to management.
• Maintaining professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal
networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.

Company industry:
Retail & Wholesale

Leasing Executive

January 2015 - January 2017

International Capital Trading – ICT

Abu Dhabi, United Arab Emirates

January 2015 - January 2017

• Assisting Property Owners with leasing & accepting rent payments, security
deposits and other applicable fees.
• Advertising available properties & Facilities.
• Maintaining and storing documentation effectively
• Liaising with tenants to provide information & address their complaints and
concerns.
• Inspecting properties when tenants take occupation and vacate.

Company industry:
Real Estate

Customer Service Representative

January 2014 - January 2015

International Capital Trading – ICT

Abu Dhabi, United Arab Emirates

January 2014 - January 2015

• Customer service/ Front Desk/Reception
• Immediate attend to every visitor,
• Greeting visitors in a professional friendly manner,
• Directing customers and visitors to the concerned departments,
• Taking Calls,
• Informing the Personal Assistants or the required person that the guest/client has
arrived,
• Incoming and outgoing mails.
• Checking and ordering Stationary.

Company industry:
Real Estate

Education

Hamdan Bin Mohammad

June 2013

June 2013

High school or equivalent, Secondary

United Arab Emirates

Hamdan Bin Mohammad School

May 2010

May 2010

High school or equivalent, school

United Arab Emirates

Skills

ADOBE PHOTOSHOP

Intermediate

COORDINATING

Intermediate

DETAIL ORIENTED

Intermediate

EDITING

Intermediate

EMPATHY

Intermediate

MANAGEMENT

Intermediate

MICROSOFT OFFICE

Intermediate

MICROSOFT WINDOWS

Intermediate

OPERATING SYSTEMS

Intermediate

SELF MOTIVATION

Intermediate

Languages

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Holding Valid U.A.E. Driving License Covid-19 Fully Vaccinated

Hobbies and interests

Video Gaming

Video gaming has helped me develop strategic thinking, problem-solving abilities, teamwork, communication, and decision-making skills under pressure."