Restaurant Manager
AL SEER
Total des années d'expérience :21 years, 0 Mois
Managing day to day operations, with training, recruiting, P&L, cost control measures, guest satisfaction, bar management, on the job training to staff, situation handling, planning and executing promotions, overlooking kitchen operations, stock management, problem solving, guiding team where required, hands on operation.
Levo (Unit of Vertical Hotels and Resorts) . Andheri. Mumbai (June 2013 - August 2014)
General Manager - Operations
Spearheaded the complete setup of the property till open for business. Liaised with the interior designers/ architects and monitored the progress of the contracts on a daily basis. Conceptualized and designed the bar and open kitchen. Arranged for the staffing of the property departments thru various sources. Negotiation with vendors and beverage companies so as to mutually benefit thru the association. Staff training to ensure the desired service standards and finally translating to a better customer experience. Build the brand thru dynamic marketing plans and execution. Oversee daily operations and optimization of resources to ensure profitability.
• Beverage specification
• Menu designing and pricing
• Marketing thru lunch offers and corporate packages
Spearheaded the complete setup of the property till open for business. Liaised with the interior designers/ architects and monitored the progress of the contracts on a daily basis. Conceptualized and designed the bar and open kitchen. Arranged for the staffing of the property departments thru various sources. Negotiation with vendors and beverage companies so as to mutually benefit thru the association. Staff training to ensure the desired service standards and finally translating to a better customer experience. Build the brand thru dynamic marketing plans and execution. Oversee daily operations and optimization of resources to ensure profitability.
CELINI -Italian Restaurant, Grand Hyatt Mumbai (August 2011 - January 2013)
CHINA HOUSE - Signature Restaurant, Grand Hyatt Mumbai (June 2010-July 2011)
Restaurant Manager
• Complete responsibility of effective and efficient operation of the restaurant on a daily basis
• Implementing cost control methods to maximize profits while working with the kitchen team on food presentations and style of service
• Accountable for staff including their training and induction to ensure high customer service and hygiene
• Conducting monthly stock takes of cutlery and crockery, investigating discrepancies and placing orders when required
• Leading daily staff briefings to discuss targets and special offers and to ensure that all team members have a full knowledge of the menu
• Working with the management team on annual budgets and maintaining the same
• Introducing incentives for the staff and plan promotions on an annual basis to increase sales
Grand Café, CHINA HOUSE, Grand Hyatt Mumbai (April 2007 - June 2010)
Asst Manager
• Key Responsibilities: • Accountability of staff including their training and induction
• Setting staff work schedules and monitor staff performance
• Maintaining inventory and controlling their numbers
• Playing an important part in increasing the guest satisfaction
Grand Hyatt Mumbai (October 2005 - March 2007)
Corporate Trainee
• Recognized as a corporate trainee by the Hyatt management for a one and half year program
• An overview of all departments of the hotel along with a scheduled training program
• Six month's specialization in the core area of interest - Food & Beverage
Grand Hyatt Mumbai (December 2003 - September 2005)
Waiter
• Responsible for a section involving taking orders and maximizing opportunities to upsell food and wine Projects: • Ensuring optimum service delivery within various sections including banqueting, coffee shop and room service
Industrial experience
Le Royal Meridien - 2002
Trained in the Front Office, F&B Service, Sales & Marketing, F&B Production and Housekeeping departments
Diploma in Hotel Management (2001 -2004) Institute: Oriental School of Hotel Management & Catering Technology, Calicut