IT Executive
Davita
مجموع سنوات الخبرة :12 years, 8 أشهر
Worked as Technical Support Engineer for Pan India DaVita Inc
Troubleshooting of Operating system issues
Networking issues
Hardware related issues
Phone support for all over India
Email support
Remote support
Proactive call checklist
Incident management by Incident report
Handling more than 10 units pan India
Troubleshooting LAN & WAN issues
Monitoring and Installation of CCTV & IP Cameras
Information technology infrastructure services management (ITIS)
Configuration Management Data Base for Pan India (CMDB)
Troubleshooting issues using Remote tools
Started to use Manage engine service desk plus ticketing tool
Interaction with service provides & vendors for the provisions
From September 2012 - Till date.
Responsibilities: Worked as Technical Support Engineer for Pan India DaVita Inc
Troubleshooting of Operating system issues
Networking issues
Hardware related issues
Phone support for all over India
Email support
Remote support
Proactive call checklist
Incident management by Incident report
Handling more than 10 units pan India
Troubleshooting LAN & WAN issues
Monitoring and Installation of CCTV & IP Cameras
Information technology infrastructure services management (ITIS)
Configuration Management Data Base for Pan India (CMDB)
Troubleshooting issues using Remote tools
Started to use Manage engine service desk plus ticketing tool
Interaction with service provides & vendors for the provisions
• IMS (Infrastructure Management services) Certified Engineer From appnomic systems & KGISL in ( ITIL standard) (Hardware, Networking, OS ( Linux & Windows xp, vista, 7, 8) server 2003 & 07)
• Used databases ORACLE 9i and 10
• Worked on Linux platform
Packages: MS-Office, Autodesk Maya, Oracle 9i
Adobe Photoshop, Microsoft visual studio.
GENERAL ELECTIONS to Tamil Nadu Legislative Assembly 2011
Working as IT Support Engineer DaVita Inc (Chennai)
• Attended 6 months internship training in Voxis Solutions, India about Software Development and Software Testing from April 2011 to September 2011
• Attended a 2 month internship training in AGT electronics, India
• Have attended a Workshop on "CANDA INDIA INSTITUTIONAL CO-OPERATION PROJECT on "PROGRAMMING AND APPLICATION IN PERSONAL COMPUTERS".
• Have worked as LAPTOP OPERATORS for SECRET SURVEILLANCE in
June 08 - June 12-KGiSL Institute of Technology-Anna University, India
June 06-May 09 - V.L.B. Jannakkiamal College Coimbatore - Directorate of Technical Education • Diploma in Computer Engineering • Final Year Project: "e-Logistics management system"- Monitoring logistics and goods transportation online using a software.
• B-Tech Information Technology • Final Year Project: "3G Video Calling over CCTV camera". Using 3G Technology video call is made remotely to monitor the premise from any part of the globe.