Yvette Claudene Diangson, Events & Administrative Coordinator

Yvette Claudene Diangson

Events & Administrative Coordinator

EVERY NATION EVENTS

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Business Administration
Experience
10 years, 1 Months

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Work Experience

Total years of experience :10 years, 1 Months

Events & Administrative Coordinator at EVERY NATION EVENTS
  • Philippines
  • September 2015 to June 2017

• With a team of only 5, coordinated 17 weekly events with an estimate of 16, 000 attendees; which included assistance to senior team leaders, program planning, speakers confirmation, logistics preparation, multi-site coordination, and rostering of volunteers on a weekly basis
• Spearheaded the creative and strategic plans for monthly topical series that include stage designs, lobby exhibitions like photo walls, web and social media posts, tokens and other gimmicks
• Headed the Volunteer Management team that oversaw close to 3, 500 volunteers—the lifeblood of the organization. Handling volunteers entailed ensuring proper onboarding training upon recruitment, leadership upgrade training, conflict management, and providing a culture of commendation and gratitude for their service
• Coordinated multiple monthly events on leadership, training and development, communications strategy, volunteerism and the like—from conceptualization to execution
• Hosted, oriented, and created presentation materials for guests for inter-region (Asia and Oceania) events and ministry exposure

PR Account Manager at EON THE STAKEHOLDER RELATIONS FIRM (Philippine Affiliate of EDELMAN)
  • Philippines
  • October 2014 to August 2015

• Serviced the company’s largest retainer account, SHELL PHILIPPINES, specifically the Shell FuelSave fuels product and Payment & Loyalty group, in the development and implementation of effective strategic public relations (PR) activities, in managing budget allocations and costing for retainer activities, and in the successful management of account by gaining client’s trust
• Developed a range of presentation decks, press releases, media communications, briefing books, event spiels, social media content for influencers, competitive and campaign analysis reports, event post mortem reports, etc. while maintaining good working relationship with client’s other agency partners in ATL, BTL and Media Buying
• Took the lead and successfully ran two out-of-town drive campaign events—including seamless coordination with suppliers and client, preparation of substantives needed, and execution of the events—one of which received the following accolades by the following bodies:
o International Association of Business Communicators (IABC) - Philippines: Award of Merit for Shell FuelSave Fact or Fiction Report at the 2015 Philippine Quill Awards
o Public Relations Society of the Philippines (PRSP): Gold Anvil Award for Shell FuelSave Fact or Fiction Report at the 2015 Anvil Awards
• In these campaigns and projects, demonstrated flexibility when there were sudden changes during preparation, in altering mechanics for better messaging in line with the campaign, and in handling client concerns
• Contributed to the efforts of the team to reach KPI in every campaign, in terms of the number and quality of stories seeded to and published by media, and in achieving client expectations

Events & Administrative Coordinator / Office Manager at EVERY NATION EVENTS
  • Philippines
  • September 2010 to June 2014

• Managed a staff of 12 providing administrative and operational support to the ministerial team of 8 and a congregation of around 6, 000
• Coordinated multiple events from conceptualization to execution, keeping the goals in mind and making sure every undertaking is within budget and logistical boundaries
• Conducted weekly events, monthly seminars on various topics (finance, leadership, parenting, equipping, volunteerism, etc.), midyear and yearly review and strategic planning, recurring budget meetings, team building events, retreats and summer camps, dinner banquets, etc.
• Scope of work included executive assistance to organization heads; scouting, hiring and assessment of employees; dealing and negotiating with suppliers; office upkeep and maintenance; creation and implementation of organization policies

Senior Client Service Executive / Client Service Executive at THE NIELSEN COMPANY
  • Philippines
  • March 2007 to August 2010

• Ensured client satisfaction by providing insights and actionable recommendations during presentations and business reviews, and prompt delivery of quality service to clients
• Was directly accountable to work conducted for clients in terms of charting, analyses, preparation of presentations and perform quality checks on all reports for alignment to client request and contract
• Maintained an accurate, complete, up-to-date and insightful client business profiles and revenue portfolio shared and agreed with senior management
• Handled the account of clients including Unilever (Knorr, Selecta), Pepsi-Cola (Gatorade), S.C. Johnson (Glade, Raid, Baygon, Mr. Muscle, Pledge, Off!), Sara Lee (Eskinol, Block & White), Johnson & Johnson (Modess, Carefree) and GSK (Astringosol), among others, for their retail market data subscriptions

Education

Bachelor's degree, Business Administration
  • at University of the Philippines Diliman *
  • May 2006

Specialties & Skills

Account Management
Presentation Skills
Administrative Support
Communication Skills
Multitasking
Microsoft Office
Apple iWork
Project Management
Event Planning and Coordination
Adobe Suite
Research Analysis / Consumer Insights
Content Writing
Executive Administrative Assistance

Languages

English
Native Speaker
Filipino
Native Speaker