Senior Customer Experience Executive
Tugende Limited
Total years of experience :4 years, 3 Months
Enhanced client vetting processes, boosting portfolio
performance by 15%.
Streamlined customer service protocols, reducing complaint
resolution time by 20%.
Led Salesforce and ERP integration, increasing data retrieval
efficiency by 25%.
Designed and executed a customer feedback system that
improved service delivery metrics by 30%.
Initiated and managed successful marketing campaigns,
increasing customer engagement by 18%
Optimized client management strategies, leading to a
10% improvement in customer retention.
Facilitated comprehensive training programs, enhancing
team productivity by 22%.
Implemented new sales techniques, which increased
conversion rates by 12%.
Developed effective customer service workflows, which
reduced processing times by 15%.
Conducted detailed customer success interviews to
better align product offerings with market needs.
Attained Second Class Upper Division