Area Manager
Nestle Toll House Cafe (Royal food services)
Total years of experience :15 years, 9 Months
Handling twelve location of Nestle Toll House Kuwait with no issues.
Controlling Monthly Food Costs.
Wastages Control.
Daily, Weekly and Monthly Sales Analysis.
Customer service and Handling Customer Complaints.
Checking all legal formalities of employees and following up with different departments.
Staff deployments and Vacation Plan.
Controlling over all COGS.
Controlling Manpower costs based on store sales.
Basic P&L.
Following store requirements and Maintenance issues.
Training and Promotion Launch.
Opening New Stores (5 Stores already opened by me).
Resolving staff issues with different department.
Checking Payrolls and Monthly Expenses of each store.
Staff Re-shuffle and allocating staff based on operation need.
Making sure that all the stores run smoothly without any issues and customer complaints.
Making sure store is running operation with standards, policies and procedure of organization.
Marketing campaigns, overseeing daily operations, budgeting and maintaining stocks.
Checking daily Expiration, Julian Codes and Other tracking’s.
Conducted manager’s performance appraisal. Evaluated store managers and provided feedback and feedback and development opportunities to increase retention of store managers.
Opportunities:
Join as Barista in January 2013
First Promotion
Business skills including inventory maintenance, ordering, and light accounting.
•Also had attended hygiene training from USA
Training more than 40 employees in Nestle Toll House Cafe.
Prepare all types of Training Materials.
Preparing all types of Management Materials such as SOP tools and Buddy Guides.
Handling a store with minimum number of employees. Focusing on the Waste, Food Cost, Sales, Team Member development, Training and Basic P&L.
Job Responsibilities:
•Prepare all types of coffee.
•Handle cash transactions including preparing bills and receive payments from customers.
•Check expiry of coffee.
•Keep stock in check and re-order when needed.
•Receive ordered stock and update the inventory.
•Train employees in customer service and Barista skills.
•Create Food Menu and expanded offerings
Job Responsibilities:
•Checking quality of fruits and vegetables.
•Counting the pallets and record it on pallet manifest.
•Perform monthly inventory.
•Prepare order for the US Army daily.
•Also doing work with labor
Job Responsibilities:
•Assist customers in using computers, sending emails and surfing internet.
•Install software(s) on customers' computers.
•Format customers' computers.
•Download and install software(s) on customers' mobiles.
passed Higher secondry