customer service
emirates driving institute
Total des années d'expérience :18 years, 5 Mois
1 Being the office in charge provided leadership to the customer service executives particularly in achievement of service target to ensure quality of service is provided to EDI clients. Managed smooth branch operations with administration and customer service departments working according to the set standards of the EDI. Proactively managed staff and customers queries to overcome service obstacles. Actively participated in front-of-house activities develops staff through observation, feedback and coaching.
2 Handled huge amount of cash on daily basis. Preparing daily students, cash & credit card payment accounts and monthly overtime of instructor’s reports.
3 As a Customer Service Executive maintaining high standards of customer service, handling customer complaints with smooth resolution, product knowledge, and quality standards set by EDI. Developed high tolerance levels with a great deal of flexibility and team spirit.
4 Operating EDI customized software, maintaining student profiles & progress tracks and taking scheduled backups.
5 Track progress of students from registration to right through to final completion.
6 Provide assistance to existing and potential students where required over the phone.