Executive
Amana Takaful PLC
مجموع سنوات الخبرة :2 years, 3 أشهر
1. Convincing the customers using modern techniques and recovering the lapsed policies.
2. Attend customer queries/request/letters/email/complaints.
3. Handling customer who visit the branch.
4. To develop and manage good relationships with other departments.
1 Minimize credit losses and controls delinquency rates in credit card and portfolio by applying
affective and efficient techniques.
2 Attend customer queries/requests/letters/emails/complaints.
3 Handling customer who visit the bank.
4 Ensure skip tracing exercise is carried out effectively.
26th
1. Providing, prompt and professional service to SMS, Value added services and After Sales related
customer complaints and prepare documents and coordinate with relevant departments to rectify
complaints within the stipulated time frame.
2. Analyze special issues on complaints and escalate to relevant departments.
3. Facilitate to do testing for new product launches.
4. Reviewing or changing procedures and implementing new processes in consultation with IT, Sales,
Customer Service and marketing departments.
Mr. Arshad Baboy
Asst.Wharf clark
Cargo Clearing
106/A/1
bambalapitiya
courses: * Completed G.C.E. Ordinary Level Examination in 2004