Retail Sales Representative
Total years of experience :9 years, 5 Months
Developed an internal social contribution platform to improve transparency and communication among global Bosch sales contacts.
•Designed navigation buttons, page banners, and other image media to increase ease of use and to encourage participation in the community.
•Created evaluation criteria to evaluate the success of the platform.
•Increased sales by offering advice on purchases and promoting additional products.
•Increased sales and customer satisfaction through personalized servicing.
•Used consultative sales techniques to understand customer needs and recommend relevant products and services.
•Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Connected employees with companies by producing and launching first corporate intranet.
•Supported record revenue growth through production and implementation of differentiated print and online marketing campaigns designed to increase retention and cross-sell activity.
•Directed traffic growth strategies, SEO, content distribution, email marketing and trackbacks.
•Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs.
•Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
•Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
•Created and managed social media campaigns to increase brand engagement
Aligned previously disparate Marketing and IT departments to collaborate on the implementation of the newly redesigned e-commerce website.
•Increased company visibility in the marketplace by managing public relations, publicity, industry conference and event presence.
•Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
Creating and deploying e-mail campaigns to communicate offerings to customers and prospects.
•Offered advice and assistance to customers, paying attention to special needs or wants.
•Informed customers about special promotions and provided detailed information for various products.
•Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
•Responded to customer calls and emails to answer questions about products and services.
•Provided customer feedback to management and identified areas of improvement for products and services.
Currently studying as an undergraduate student in Business Administration final year along with Finance and Sales Marketing.