Co Founder
New Rohtak Hasar Logistics Services
Total des années d'expérience :9 years, 8 Mois
Striving to experience new challenges leads me to my own business venture from on-paper feasibility to business operations. I went through all processes, including
collecting resources for the capital of business, arrangement of transportation,
contacting, connecting, and affiliating larger transporting companies.
Planning, Coordinating, and monitoring logistics operations such as warehousing, inventory, transportation, and supply chain processes. supervise a team of warehouse staff and logistics specialists
Perform metrics reporting and data analysis tasks to identify issues and
opportunities for process improvements.
Formed and implement business strategies to ensure that quality, quantity,
customer satisfaction and financial commitments could be met in a highly competitive
market.
Research local markets to find potential clusters and form strategies according
to needs, and expectations of customers.
Keenly observe competitors/major market shareholders in order to formulate
business policies and proposals to increase market share by penetrating the
local market.
Customer management / Satisfaction is key to success for any scale of business I strengthen relationships with customers by providing quality services, and feedback, maintaining a database, and further fortifying the bond with flexible terms and
conditions.
Develop new strategies to streamline processes and reduce cost, communicate
with manufacturers, suppliers, and customers
Job Summary:
• Manage assigned portfolio with a view to deliver the highest level of customer service thus deepening existing relationships and capitalizing on cross sell opportunities in order to achieve assigned sale target.
Sales Management:
• Increase sales of products through deepening and cross sell such as Bancaassurance, Customer products and alternative distribution products as assigned by management from time to time.
• Increase compliant liabilities with positive margins of existing and new customers.
• Maintain good relationships with existing customers and deepen existing relationships through regular customer contacts.
• Service bank customers as well as walk-ins within agreed service standards.
• Register all customer complaints as per bank’s guidelines and effectively provide resolution in consultation with concerned stakeholders.
Cost of Fund Management:
• Work closely with Branch Manager in order to maximize profitability by improving the CASA deposit base, managing and streaming high cost deposits towards treasury and other beneficial investments.
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Regulatory Framework:
• Comply with policy, procedures and regulatory requirements with regards to account opening and account closing.
• Monitoring of transaction volumes in customer accounts and ensure 100% accuracy on updating risk classification in accordance with KYC parameters.
• Constantly review internal and prudential KYC and AML requirements with a view to remain updated on any revisions.
Customer Experience in the Branch:
• To manage the branch floor, and ensure customers are being serviced in a timely and orderly manner.
• Ensuring high level of customer satisfaction by meticulously attending to customer queries and answering phone calls/written communication according to the defined SOP of the bank.
• Conduct Call Back Confirmations (CBC) as per defined SOP / Guidelines.
• Process customers request for Term Deposit / Waiver of Charges / Call Deposits / Dormant Activation / CF Application / Financing against Liquid Securities / Account Maintenance / Issuance of Certificates.
•I am responsible for formulation, direction and coordination of marketing activities and policies designed to promote company services.
•Also responsible for successfully aligning company objectives with customer’s goals.
•Explore the market for identifying new business opportunities,
•Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
•Respond to the client develop business and marketing plans.
•Research queries regarding the products in a timely fashion.
•Develop business proposals for new and existing customers.
•Maintain a knowledge repository of clients, referrals, RFPs.
•Develop strong customer relationships in order to generate high volume of prospective clients.
•Manage customer calls and appointments effectively for new opportunities
Also Contribute To
1-Introduce NTBs (new to bank)
2-Deposit moblization
3-Deals with Car finance & Loan Financing
4-Participate in Banca inssurance