زاهر هاشم

Parts Manager في T. Gargour & Fils

• الأردن - عمان
• نوفمبر 1976 إلى فبراير 2002

*Establishing and maintaining good working relations with other departments to reduce conflict and maximize dealer profitability.
*Establishing and maintaining relationship with factory that results in sound working arrangements.
*Initiating housekeeping, safety, and security procedures that result in safe and attractive working environment.
Preparing for and participating in meetings with management and other department heads
* Responsible for profit of Parts Department through sales of parts and accessories. This is accomplished through use of advertising and merchandising programs as well as having personnel capable and motivated to satisfy customer needs and desires.
*Managing Departmental expenses so profit is earned monthly.
* Responsible for establishing and maintaining Consumer Relations policy: Wholesale customer follow-up, material return policy, complaint handling, etc.
*Establishing and maintaining practices designed to train, develop, and motivate Department employees.
*Setting clear standards for the handling of customers.
*Establishing and maintaining inventory control system to meet dealership’s parts and accessories internal and warranty requirements as well as retail and wholesale customers.
* Responsible for establishing and maintaining purchase and ordering policy: Purchase order system, inventory guides figures, order code status, etc.
*Be responsible for establishing and maintaining warranty scrap and core handling procedures: Location, documentation, material returns, designating personnel, etc.
* * Responsible for establishing and maintaining shipping/ receiving policy: Wholesale routes, delivery timetables check-in and inspection, etc.
*Use inventory control system processing procedures and management reports that permit prompt, complete, and accurate feedback of inventory condition. (Turnover, obsolescence, part ageing, guide quantities, lost sales, etc.)
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