Learning & Development Expert
Saudi Telecom (STC)
مجموع سنوات الخبرة :24 years, 1 أشهر
Design and direct implementation of learning strategies, systems, and methodologies to support staff development goals. Partner with Human Resources and business VPs from across the company to identify and develop talent. Pinpoint performance gaps using behavioral, psychometric, and knowledge assessments. Evaluate and select vendors of learning development programs and tools.
- Directed $5M talent development projects for Sales, Marketing and Customer Care groups, as well as $1.6M training effort that saved 25% vs. previous year’s costs.
- Spearheaded $11M Top 1000 Leadership Development program to support high-potential staff and boosted succession capabilities covering 1.1K senior middle, and front-line managers.
o Created delivery plan for program through 2016-2017, as well as a communication plan, and selected team members to execute the initiative. Additionally, evaluated facilitators and leaders for program.
o Developed and implemented stakeholder management and communication plans which involved CEO, senior management, vendors and other stakeholders to ensure success of the project.
- Led startup team on company’s corporate University ($11M budget; expected start date, June 2016), including development of learning requirements. Partnering extensively with top executives (CEO, VPs) stakeholders, and vendors on startup activities.
o Developed best practices, as well as benchmarking report, and prepared presentation for SVP of Human Resources on Corporate Universities with customized model for STC.
- Boosted productivity 30% by driving conversion to Oracle Learning Management System (LMS), which automated processes and enabled L&D department to go paperless.
- Created and introduced knowledge assessment tools to identify learning needs for 2K salespeople/managers.
- Facilitated culture change workshops, focused on company’s new strategic direction, for 150+ senior and 700 middle and frontline managers. New vision and values led to 22% increase in Organizational Health Index.
Delivered training and coaching services to diverse clients—consulted with six (6) companies (500+ people trained) across 4 countries in business development, business planning, and sales development.
- Used best practices to mentor and coach small group in key areas: leadership, sales, recruitment, communication, and entrepreneurship; also mentored two young entrepreneurs with their startup businesses.
- Consulted with Jordan’s top animation company on business planning and 5-year strategic direction, which led to actual company restructuring and improved product offerings.
- Volunteered as a mentor for young entrepreneurs through Mowgli Foundation (British NGO); additionally, offered young leadership and coaching programs through Young Entrepreneurs Association.
Played key role in startup of new business (decorative materials supplier), including creation of comprehensive business and marketing plans—collaborated with executive board to map out short-/long-term strategic plans. Negotiated exclusivity agreements with leading global suppliers and pitched/won high-value contracts with leading contractors.
- Contributed to company achieving profitability in just 1.5 years—sales reached $500K within three (3) years.
- Negotiated financing deals worth $500K with two (2) banks to support company’s launch and growth.
- Brokered deals for hundreds of thousands of dollars, helping firm become the major supplier for materials for the government and some of the largest companies in the country.
- Sourced materials from 8+ suppliers in three (3) continents and negotiated deals for $2M+.
- Increased YoY sales by 5% in 2004 and 32% in 2005; built and led most successful sales and marketing team in the company’s 20-year history.
- Negotiated numerous deals (up to $1M) for projects with major international organizations.
- Led covered market to become company’s fastest-growing from 2002 to 2003. Received multiple awards for sales.
- Implemented and assisted in developing company's first CRM program, as well as Sales Force Automation.
- Led covered market to become company’s fastest-growing from 2002 to 2003. Received multiple awards for sales.
- Implemented and assisted in developing company's first CRM program, as well as Sales Force Automation.
MBA – Marketing Management