Sr. Manager - Design Consultant
TATA Communications
Total years of experience :17 years, 4 Months
Audit of existing network and highlight the loopholes
Fulfilling the gaps found in Audit
Design consultation in new project for Enterprise customers.
Assisting the Pre-Sales and Sales people in RFP/RFI in technical need
Process improvement for Assurance Team.
Knowledge transfer/ Training to L1-L3 team in assurance
• Responsible for RFS response to customer.
• Responsible for the Low level Designing for a client which is a big Bank for worldwide network
• Design Authority for Bank’s India network.
• Coordination with Presales consultants and Project Managers to get the Project implemented.
• Knowledge sharing with internal teams.
• Helping 2nd line engineers in case of any problem in change activity.
• Assisting customer to design customer’s internal network.
• Providing Micro level network diagram.
• Allocating IP Pools for any new requirement within India.
Accomplishments
• Designed and Implemented a new data center WAN network at US for a Bank network
• Designed migration of many DR locations to shift to other site with minimal downtime.
• Designed and implemented many branch sites for Bank network within India and other countries.
• Designed and implemented Country Gateway networks for the Customer.
● Responsible to facilitating enterprise customer’s network implementation requirement and designing the solution.
● Owner of any change activity of managed client network.
● Authorized to eliminate the false configuration in backbone architecture and providing resolution on configuration issue in MPLS backbone.
● Responsible for Design and implementation of the efficient network architecture on the basis of customer requirement details, captured by presales team.
Accomplishments
● Designed and Implemented 250 locations of MPLS network with fully managed services
● Designed and Implemented Central location internet shared with spoke over MPLS cloud
● Designed and Implemented India-US connectivity over internet using IPSEC and destination based NAT using Multi-Vendor devices Maipu, Junos and Huawei Routers.
● Designed and Implemented HA network for DC and DR sites for a PAN India based customer network.
● Implemented Cost effective solutions using Road Warrior product over mobility network for several retail chains.
Responsible for Proactive and Reactive Problem Management for MPLS and Internet customers, Deep analysis of problem, Issue isolation, resolution action plan preparation, fixing permanently and ensuring not to repeat the same problem again in future. Responsible for handling highly escalated cases in daily to daily operations and helping the L2 team in way forward towards problem resolution ASAP.
Accomplishments
● Worked on critical Internet issues with International ISP like Level3, Global Crossing, SingTel, Telstra, Virtela, PCCW and Airtel Africa etc.
● Worked with NOC team in SMW4 cable cut crisis
● Worked on high end Cisco Routers like 7200, 7600, 12000 series.
● Resolved many repeated issues in MPLS and ISP network.
● Reduced the Fault rate in MPLS and ISP network by doing repeat call analysis in Proactive Problem Management.
● Have been awarded as shining star of the month 3 times in 2011.
● Have been awarded Top Performer of the year 2010-2011.
Responsible for Proactive Monitoring of client VPN and ISP backbone network. Responsible for Troubleshooting and isolating Leased Line, ISDN, WBB issues and forwarding to NOC team or respective responsible team to resolve the issue. Responsible for handling a team of 12 members and Roistering for 24x7 operation. Preparing Monthly team performance report for the team. Responsible for closing all the Trouble Ticket within SLA after resolution.
Accomplishments
● Worked monitoring tools like Whatsup Gold, HP Open view, CRM etc.
● Worked on Cisco Routers, RAS Servers, Leased Line modems, Wireless modems etc.
● Good exposure in team handling, Customer support, network designing and decision taking skills.
Have completed 4 Years graduation degree named as Bachelor or Technology with specialization in Information Technology
