Zahid Khan

• Guest Services you are responsible to provide professional and customer focused
service to our guests, ensuring their stay will become a memorable experience.
• Extend personal service and attention to all guests.
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit
setups for VIPs and long-stay guests.
• Review and prepare next days arrival reports for VIPs and those accorded special
status, ensuring that these are highlighted to the management and necessary related
functions are activated.
• Block rooms ensuring allocation, according to guest expectations, utilizing guest
history and communicates with all related departments to create awareness of any special
requirements.

• Greet guests in a friendly and professional manner according to Hotel standards
• Engage each guest as a unique individual and listen attentively to their requests
• Perform accurate check ins and check outs of guests daily
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person
• Run daily reports to check reservations for accuracy and identify any special request.
• Responsible for a cash float throughout your shift and ensuring it balances correctly
• Anticipate and address guests service need
• Listen to guests complaints or concerns and resolve their issue in a timely manner
• Promote a safe working environment.

• Maintains a professional appearance with a positive attitude & is adaptable and flexible
• Is patient, helpful and is interested in the welfare of the guests and staff.
• Has great attention for detail & works well under pressure in a fast-paced environment.
• Follows staff conduct policies and time management guidelines.
• Able to multitask for the benefit of quality services.
• Able to work efficiently and independently with minimal supervision.
• Takes pride in a job well done.

The main role of a Trainee is to gain experience of all aspects of their selected career.
That we can learn all required skills for their future jobs by doing different real work
duties. As Trainees usually perform many of the following tasks:
• Assisting
• Performing
• Responding
• Meeting
• Creating reports.