Zahid Imroze

• To ensure commercial Management techniques of availability control are applied to achieve a maximization of room sales and revenue for the hotel.
• To ensure availability is reviewed as per required standards and all restrictions are recorded.
• To supervise the taking of reservations and operate systems in according with the hotel
standard.
• To ensure the department operates with a sales attitude and all personnel are aware of sales
opportunities within the hotel, which will assist, with the maximization of revenue.
• To ensure that all reservation staff are aware of the market segments
• To ensure accurate advance booking count and forecasting is carried out.
• To ensure all refused business is recorded with reasons of refusal.
• To ensure the Front-Office, Sales & other departments are kept informed of all developments within the department.
• To adhere to all hotel credit policies to ensure all revenue expected will be received.
• To comply with all company policies relating to reservations.
• To comply with all systems and procedures, confirm availability control and overbooking decisions with the Revenue Manager.
• To ensure that all reservations are taken and recorded as per the departments Standard Operating Procedures manual.
• To ensure that up-selling skills are used while dealing with customers.
• To conduct regular training within the department.
• To attend all Hotel’s Training as requested by the management.
• To ensure that the hotel’s grooming standards are maintained at all times.
• To ensure that house rules are followed by all reservations staff.
• To be aware of all emergency procedures.
• To perform all other tasks as requested by management.
• To strictly adhere to hotel’s policy on confidentiality and ethics.
• To promote team work within the department

• Preparation of daily MIS Reports like Room Availability Sheet, Revenue Reports, City Scenario Reports, Room Category Wise Reports, Room Category Segment Reports, Online Productivity Reports and others including the Month End Report.
• Detailed tracking and analysis of Country/Source/Market segment wise performance for high level business strategy development.
• Sales & Marketing Database Management for tracking Corporate Account productivity through Room and F&B Revenue.
• To ensure that all telephone, fax and Internet enquiries received from customers are handled to a high quality standard
• To ensure that the brand standards are applied
• Use the company software systems, following the booking processes, to ensure that all information given is accurate and up-to-date and that customer information is recorded appropriately and correctly.
• To manage all aspects of the Reservations Sales Department
• To maximize room sales revenue and profit through pro-active selling techniques and commercial management techniques
• To ensure commercial management techniques of availability control are applied to achieve the maximization of room sales and revenue using the following tools:
- Analysis of booking patterns, market trends and occupancy analysis
- Monitoring competitor performance
- Analysis of actual performance against forecasts.
• To produce on a monthly basis Business on the Books for six months ahead, highlighting special events.
• To ensure rate parity in all channels of GDS and Websites.
• To manage all aspects of the Third Party Websites including the company website.

• Usage of Touché, Opera Reports for generation of Restaurants and Rooms Revenue management on daily basis.
• Preparation of daily City Scenario Reports, Food & Beverage Budgets, Space Utilizarion Reports, Revenue Reports and Month End Reports.
• Liasing MIS activities with the Room Sales, Reservation Team, Accounts and other departments.
• Provide management with an adequate decision support system by providing information that is timely, accurate, consistent, complete, and relevant.
• Ensure the integrity and availability of data.