Zahid Zak

• Co-developed business strategy, operations, and growth plans while managing daily activities
• Provided academic counseling to students on courses, career paths, and educational opportunities
• Assessed student/client needs and recommended suitable programs and solutions
• Managed end-to-end admission process from inquiry to enrollment and onboarding
• Generated leads, conducted follow-ups, and converted prospects into successful admissions
• Built and maintained strong relationships with students, clients, and partners
• Explained course details, fees, and career outcomes clearly to support decision-making
• Oversaw marketing and promotional activities to drive student acquisition
• Coordinated with academic and administrative teams to ensure smooth operations
• Maintained accurate records, documentation, and reporting of admissions and activities
• Monitored performance, targets, and implemented strategies for business growth
• Ensured high levels of customer/student satisfaction and long-term engagement
• Improved processes and workflows to enhance efficiency and service delivery

Design, deploy, and maintain cloud infrastructure and services.
Monitor cloud environments to ensure optimal performance and availability.
Implement cloud security policies and best practices.
Manage virtual machines, storage, networking, and cloud resources.
Perform system backups, disaster recovery, and business continuity planning.
Manage daily office operations and administrative activities.
Maintain company records, documents, and databases with accuracy.
Coordinate meetings, appointments, and travel arrangements.
Handle incoming calls, emails, and client inquiries professionally.

• Generated leads through calls, walk-ins, and online inquiries for programming and IT courses
• Promoted courses such as Python, Java, and Web Development (HTML/CSS) to prospective students Conducted
counselling sessions to understand student needs and recommend suitable programs Converted inquiries into
enrolments through effective communication and follow-ups
• Planned and executed marketing activities including social media promotions and campaigns Coordinated with faculty
and management to align marketing strategies with course offerings
• Managed student database, inquiries, and admission records using CRM or tracking systems
• Handled day-to-day marketing operations and supported branding initiatives
• Built strong relationships with students to ensure satisfaction and referrals
• Assisted in achieving monthly admission targets and revenue goals

• Assisted customers in-store with product selection, styling advice, and delivered excellent customer service to drive
sales
• Achieved sales targets through upselling, cross-selling, and promoting seasonal offers
• Managed both in-store and online orders, including billing, order processing, and delivery coordination Handled
inventory control, stock replenishment, and ensured proper product display and visual merchandising
• Responded to online customer inquiries via social media/WhatsApp and supported promotional campaigns