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Zahiya AlAli, Secretary of Programs Committee

Zahiya AlAli

Secretary of Programs Committee·Lebanese Spot Light,

Lebanon

Master's degree, Clinical Psychology

Work experience

Total years of experience: 6 years, 0 months

Secretary of Programs Committee

November 2025 - Present

Lebanese Spot Light,

Beirut, Lebanon

November 2025 - Present

► Coordinate meetings, prepare agendas, and record accurate minutes to support program planning and
execution.
► Organize schedules, communications, and documentation between committee members and external
partners.
► Maintain program records, track activities, and assist in event logistics and administrative follow-up.
Company industry:
Non-profit Organization

Shadow Teacher

September 2022 - Present

Makassed Khaled Ben El Walid College,

Beirut, Lebanon

September 2022 - Present

► Provide one-to-one classroom support to enhance student focus, behavior regulation, and academic
participation.
► Collaborate with teachers and specialists to implement individualized education and behavior plans.
► Monitor social and academic progress and prepare structured feedback reports for the educational
team.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Tutor

January 2022 - Present

Freelancer,

Beirut, Lebanon

January 2022 - Present

► Deliver individualized academic instruction using adaptive teaching strategies to improve
comprehension and learning outcomes.
► Assess student progress through structured evaluations and adjust lesson plans to address learning gaps.
► Communicate regularly with parents and students to set goals, monitor improvement, and support
academic development.
Company industry:
Media Production
Job role:
Teaching and Academics

Shadow Teacher

September 2022 - June 2024

Makassed

Beirut, Lebanon

September 2022 - June 2024

Providing individualized support to help students with special needs and learning difficulties. Assisting with adapting lessons and materials to meet the students learning style and needs. Participating fully in activities. Monitoring the student’s progress and behavior and offering a daily feedback to facilitate their academic and social development.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Secretary

January 2022 - January 2023

Makassed Scout Association,

Beirut, Lebanon

January 2022 - January 2023

► Manage correspondence, filing systems, and membership records ensuring organized administrative
operations.
► Support event and activity coordination including registrations, scheduling, and participant
communication.
► Prepare official documents and reports while facilitating communication between leadership, members,
and stakeholders.
Company industry:
Social Services
Job role:
Secretarial

Call Center Agent

June 2020 - August 2022

Liban Call

Beirut, Lebanon

June 2020 - August 2022

Handling customer inquiries and providing support. Assisting with troubleshooting issues, processing orders, and ensuring customer satisfaction by resolving complaints effectively. Documenting customer interactions, tracking feedback, and collaborating with other departments to enhance service quality and efficiency.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Call Center Agent

June 2020 - August 2022

LibanCall Plus,

Beirut, Lebanon

June 2020 - August 2022

► Handle inbound and outbound customer interactions, resolving inquiries efficiently while maintaining
service standards.
► Document customer cases accurately in the system and follow up to ensure issue resolution and
satisfaction.
► Maintain professional communication, de-escalate complaints, and promote company services when
appropriate.
Company industry:
Software Development
Job role:
Customer Service and Call Center

Education

Lebanese University

June 2026

June 2026

Master's degree, Clinical Psychology

Lebanon

Providing advanced training in diagnosing and treating mental health disorders, emphasizing therapeutic techniques and assessment skills.

Lebanese University

November 2023

November 2023

Bachelor's degree, Psychology

Lebanon

Studying the mind and behavior, exploring topics such as cognitive processes, emotions, and social interactions.

Lebanese University

January 2023

January 2023

Bachelor's degree, Human

Lebanon

Skills

Adaptability
Intermediate
Adaptability
Intermediate
Communication
Expert
Communication
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Teamwork
Expert
Teamwork
Expert
Project Management
Intermediate
Project Management
Intermediate
Leadership
Expert
Leadership
Expert
Creativity
Expert
Creativity
Expert
Customer Service
Expert
Customer Service
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BEHAVIORAL HEALTH
Intermediate
BEHAVIORAL HEALTH
Intermediate
CLINICAL PSYCHOLOGY
Intermediate
CLINICAL PSYCHOLOGY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
DOCUMENT OBJECT MODEL
Intermediate
DOCUMENT OBJECT MODEL
Intermediate
EDUCATIONAL ASSESSMENT
Intermediate
EDUCATIONAL ASSESSMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
REPORT WRITING
Intermediate
REPORT WRITING
Intermediate

Languages

English

Expert

Arabic

Native Speaker

French

Beginner

Training and Certifications

Certifications
Volunteering Certificate
First Aid Skills Certificate
Nursing Skills Hospital Certificate
Child Protection & Life Skills Training Certificate
Observation of Articulation Disorders and Delayed speech in Montessori Certificate
Psychological First Aid Certificate
Leadership Skills Certificate
Sustainable Consumption and Production Certificate
Neuro-Linguistic Programming NLP 1 Certificate
Member of Lebanese Psychology Association
Jun 2023 - May 2024
First Aid Skills
Apr 2019 - Apr 2019
Volunteering
Feb 2017 - Sep 2019
Leadership Skills at Makassed Scouts
Oct 2021 - May 2023
Training
Psychological First Aid
Save The Children Organization
Dec 2023
Observation of Articulation Disorders And Delayed Speech
Montessori
Jul 2023
Supporting patients and providing therapy
Dar Al-Ajaza Hospital
Aug 2024
Child protection and life skills training
Himaya
Feb 2023

Hobbies and interests

Reading books