Operations and Marketing Head
AL QINAS INTERNATIONAL BUSINESS LLC
Total des années d'expérience :18 years, 0 Mois
Joined as Operations and marketing head for this new Business.
Currently we have a large number of customers and clients for our products and services.
Coordinate with Customers and Suppliers for goods
Regular Checking and update of online Portals including Tenderboard.
Taking care of all Business Development and follow up calls
Generating Weekly and monthly report
Work:
• Business Development and Marketing Activities
• Develop and implement a comprehensive marketing and public relations plan
• Generate sales lead and coordinate with supplier and customer
• Meet marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepare proposals for clients and maintain well-organized sales and related records
• Evaluated competitors in terms of market share, product offering, recognizable strategies, and advertising efforts to determine strategies that would strengthen our company’s presence in those areas.
• Be on-call before and during and after sales to ensure the success of sales and customer satisfaction
• Handle all customer inquiries in a timely manner and serve as point-of-contact for all client inquiries and sales & marketing details.
• Prepare and deliver quarterly business development plan
• Formulated and implemented sales initiatives and marketing strategies as well as new and innovative marketing campaigns; tracked performance to achieve objectives and enhance organization effectiveness.
Key Achievements
• Designed an HRD intervention to improve employee performance.
• Developed new marketing strategies to capture market channels with new clients.
• Expanded business along with the respective market share for the firm.
• Played key role in company initiatives for developing new projects for future use.
• Contact potential clients to understand and quantify their requirements and budgets, and sell the advantages of Website & Internet products.
• Prepare proposals and quotations for provision of data or services for potential clients
• Interfaces with clients to determine their requirements, client confidence and satisfaction and based on this provide direction to Operations Team to assist in the decision making process
• Conducting case study at client place and offering proper web and software solutions
• Supervising and guiding development team throughout the project
• Delivering of final project to client, providing training and getting feedback
• Scheduling business strategies and meeting targets
• Preparing Client Training Schedule and delivering the same
Key Achievements
• Brought new processes to firm for its growth, using various marketing strategies and communication skills in order to brand the firm in the market and attract new clients.
• Provided recommendations to the organization by the use of a designed business development plan
• Developed a good knowledge of the remote sensing market; demand, competition and prices
4) Organization: Aditya Birla Minacs, Bangalore
Duration: 27-May 06 - 28-Dec 09
Position: (Trainer & SME)
Position in Aditya Birla Minacs (Transworks)
Senior Process Trainer for the following Lines of Business: • Microsoft Product Activation
• Microsoft Technical Router
• Microsoft Customer Service
• MSDN Customer Service
Role: ➢ Impart training for new hires in Microsoft customer service, product activation and Technical Router processes.
➢ Refresher Training
➢ Content development / management
➢ Training evaluation, Calibration, Reporting & Analysis for new hire and on floor agents.
➢ Identification and implementation of actions plans
➢ Call monitoring, Coaching and feedback
➢ Creating reports as and when required
➢ Providing on floor support for Product Activation, Technical Routing and Premier Support teams.
➢ Periodic meetings with Operations Team to discuss training needs, Quality reviews from clients and QA team
➢ Documentation & MIS to be maintained of all Training Activities.
➢ Subject Matter Expert (SME) for Product Activation Process.
➢ Handling escalations
⇨Won various awards and R&R.
⇨Won Star Performer of the Month for the month of December 2007.
In stream of Training and Development: • Designed an HRD intervention to improve employee performance.
• Conducted an in-depth analysis of the problem by performing a Needs Assessment using Organizational/Task/Person Analysis.
• Provided recommendations to the organization by the use of a designed training program.
• Developed Training Modules.
• Monitored, evaluated, and counseled staff.
• Managed operations including forecasting, supervising, mentoring, and quality assurance.
3) Organization: Pacsoft Solutions, Bangalore
Duration: 2-Jan 09 - 20-May 09
Position: Pre-Sales& TAS (Training Adoption Specialist)
Lead Trainer:
• Responsible for effectively managing the sales presentations & calendars, coordinating and facilitating the identification of potential Leads.
• Impart training for new hires in the organization on Product and process.
• Schedule and conduct client training on Lyceum (ERP Solution).
• Developing sales and marketing strategies by coordinating with internal / external support members.
• Maintain and update all required reports and documentations.
• Documentation & MIS to be maintained of all Sales and Training Activities.
Training Adoption Specialist
• Conduct a pre-implementation study at client place to know their requirements.
• Guide clients and organization in deploying new technology to increase end-user adoption.