Manager Customer Services
SYNGENTA PAKISTAN LIMITED
Total years of experience :32 years, 4 Months
Streamline and supervise function of pricing administrator and formulate sales reports for the management and sales teams. Design and retain value contracts to ensure smooth processing of secured/unsecured credit orders. Generate and retain all master files in accordance to all SOX, SOD, and internal control requirements.
•Designed and implemented sales policies and procedures in order and credit notes processing while delivering all the required system support to the end users in a timely manner.
•Determined gaps and opportunities for cost saving by conducting expense/data analysis and delivering reports to all concerns departments for review and necessary action.
•Ensured timely creation and maintenance of condition records and rebate agreements in SAP to facilitate the timely settlement of customer incentives and order processing.
Imports, Logistics and Customer Services
Organized documents, duties and bill payments and delivered distribution safety incidents reports to the management in efficient manner. Actively liaised with regional planners for timely availability of products and ensure monthly uploading of demand in the system as per the sales plans.
•Supervised customs clearance process and operations for seeds imports/exports and movement of finished goods stock from Toller's sight to the organization’s warehouses.
•Analyzed seeds inventory levels at warehouses and initiated necessary actions to optimize performance
Effectively devised company policies and procedures to oversee overall warehouse operations and core activities of accounts and warehouse officers. Rendered a keen eye for details to oversee EMS preparedness and security arrangements at the warehouse.
•Trained and spearheaded new team members to ensure organizational efficiency, while maintaining a positive and effective work environment and adhering to site policy at all times.
•Expertly handled personnel and general administration matters and determined warehouse issues through liaison with head office and various government departments.
•Managed customer order by assessing activities and obtaining feedback from customers and sales team
Implementation of Customer Identification Master Data Project: Acted as a Country Lead and coordinated with the global teams to implement project and remove the duplicate accounts, errors and streamline the customer data at single data entry point in different systems.
Implementation of S&OP Process in Seed Sector: Introduced S&OP process in seed sector in order to ensure consistency, develop collaboration, eliminate confusion among the teams of different departments and made the decision making process easier for management.
Implementation of SAP System in Seed Sector: Served as a SAP key user for the modules of O2C, M2S, D2C and MDM for training the end users and implementing SAP in the seed sector.
Execution of SAP System in CP Sector: Positioned as the key member of country team and learnt knowledge of SAP from Singapore to train end users of Pakistan in order processing and inventory management modules.
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Supply Chain Management, LUMS Warehouse Management Concepts, STCI Managing Safety, IOSH Situational Leadership, Syngenta Strategic Time Management, Time Lenders