Zahra Paracha

• Proactively drove sales by building orders and leveraging
cross-selling opportunities to present current offers.
• Employed a consultative approach to align with customer
needs, ensuring a personalized and value-driven service
experience.
• Managed the sales quotation and order fulfillment process,
acting as the primary point of contact for customers.
• Coordinated with multiple departments such as technical
sales, Hilti center, after-market service, credit services,
logistics, product management, and UPS for efficient service
delivery.
• Implemented Lean methodology to optimize processes and
increase efficiency across various departments.
• Oversaw after-sales service tasks, contributing to both
operations and customer satisfaction in the repair center.
• Handled all inbound and outbound customer interactions with
professionalism, addressing inquiries, pricing requests, verbal
quotations, stock availability, and delivery status.
• Provided timely updates to field personnel, adhering to
company communication policies.

• Managed daily customer service operations, coordinating
effectively with various departments to ensure seamless job
execution.
• Provided clients with comprehensive information on products
and services, enhancing customer satisfaction.
• Responded promptly to email inquiries and managed a wide
range of other customer correspondence.
• Executed basic office and administrative tasks to support
overall business functions.
• Coordinated the packing, delivery, routing, and warehousing of
goods, ensuring proper handling and timely distribution.
• Applied negotiation skills to secure favorable terms in
contracts and reduce transportation and handling costs.
• Arranged specialized transportation solutions for delicate
cargoes, ensuring safe and efficient delivery.
• Collaborated closely with customers, colleagues, and third-
party providers to meet operational deadlines and maintain
service quality.

• Served as a customer interface, embodying and promoting dus
brand values within the retail environment throughout the
UAE.
• Identified and addressed customer needs and expectations
with a friendly demeanor, consistently reflecting dus brand
values.
• Provided comprehensive information on dus products and
services, guiding customers to make informed decisions that
best suited their needs.
• Successfully met and exceeded individual sales targets for a
variety of products and services.
• Maintained strict adherence to all company policies and
procedures, ensuring a high standard of retail sales practices.