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zahraa wansa, Barista and Waitress

zahraa wansa

Barista and Waitress·La Masseria

Lebanon

Bachelor's degree, English Language and Literature

Work experience

Total years of experience: 1 years, 8 months

Barista and Waitress

May 2026 - June 2026

La Masseria

Beirut, Lebanon

May 2026 - June 2026

Prepared and served a variety of hot and cold beverages while maintaining high
standards of quality and presentation.
Welcomed customers, took food and drink orders, and ensured excellent customer
service throughout their visit.
Processed cash and card payments accurately and efficiently.
Maintained cleanliness and organization of the dining area, coffee station, and equipment.
Assisted customers with menu selections and addressed questions and concerns
professionally.
Collaborated with kitchen and restaurant staff to ensure smooth operations in a fast
paced environment.
Restocked supplies and monitored inventory to ensure the restaurant remained fully
stocked.

Company industry:
Catering, Food Service, & Restaurant

Freelance English Tutor

October 2025 - December 2025

freelance

Beirut, Lebanon

October 2025 - December 2025

Provided one-on-one English tutoring for KG3, Grade 3, and Grade 4 students.
Supported homework and strengthened reading, writing, grammar, vocabulary, and
comprehension.
Adapted teaching methods to different learning styles and ages.
Communicated regularly with parents about student progress.

Company industry:
Training & Education Center

Customer Service Agent

August 2023 - March 2024

Seek2Pick

Beirut, Lebanon Remote

August 2023 - March 2024

Managed customer inquiries and provided support through messages and social media
platforms.
Processed orders, updated customer information, and ensured accurate record keeping.
Assisted customers with product information, pricing, and order status updates.
Resolved customer concerns and complaints in a professional and timely manner.
Coordinated daily operations and helped ensure the smooth running of the online store.
Handled administrative tasks, including organizing orders and monitoring inventory.
Maintained positive customer relationships by delivering friendly and efficient service.

Company industry:
Household Appliances

Barista

September 2020 - March 2021

Yasmina Cafe

Beirut, Lebanon

September 2020 - March 2021

Prepared and served a variety of hot and cold beverages, including coffee, tea, and
specialty drinks.
Took customer orders and processed payments accurately.
Maintained cleanliness and organization of the work area, equipment, and seating area.
Assisted customers with menu selections and provided excellent customer service.
Restocked supplies and ensured inventory was properly maintained.
Worked efficiently in a fast-paced environment while maintaining high-quality standards.

Company industry:
Catering, Food Service, & Restaurant

Education

Beirut Arab University

July 2026

July 2026

Bachelor's degree, English Language and Literature

Lebanon

Lebanese International University

July 2023

July 2023

Diploma, Freshman Program

Lebanon

Al-Bayan School

July 2022

July 2022

High school or equivalent, American System

Lebanon