Zahrae Bousselham

• Lead a multidisciplinary team of 15 employees across operations, sales and customer
service.
• Oversee daily activities to ensure efficient operations and an outstanding client
experience.
• Recruit, onboard and coach new employees while creating a collaborative and
accountable work environment.
• Work closely with leadership to improve internal processes and support business growth.
• Monitor operational performance and use business data to identify opportunities for
improvement.
• Coordinate communication between departments to ensure smooth execution of client
services.
• Support the resolution of complex client situations while maintaining high quality
standards. Helped improve contract closing performance 136% through Built more Improved

• Coached advisors through regular performance discussions and personalized
development plans.
• Worked with managers to strengthen leadership practices and team engagement.
• Used performance indicators to identify improvement opportunities and implement action
plans.
• Contributed to a 218% increase in performance objectives through structured
coaching and consistent follow-up.
• Helped employees build confidence, autonomy and stronger customer relationships.

• Designed and delivered learning programs aligned with business objectives.
• Supported managers in identifying development needs.
• Created onboarding plans and coaching tools.
• Helped employees build the skills required to succeed in their roles.

• Delivered more than 60 professional workshops.
• Facilitated sessions on communication, leadership and emotional intelligence.
• Supported organizational culture initiatives.
• Encouraged collaboration and continuous learning across teams.

• Managed a portfolio of personal banking clients.
• Built long-term relationships based on trust and personalized advice.
• Identified business opportunities while delivering a high standard of customer service.
• Mentored new advisors and shared best practices.

• Developed new business opportunities.
• Managed the complete sales cycle.
• Built long-term client relationships.
• Negotiated commercial agreements.