Area Sales Manager
Zomato
Total years of experience :15 years, 3 Months
Ensure and maintain the financial health of the area
• Managing the team to handle end-to-end client relationships including pitching, negotiation, contracting, billing / invoicing, payment collection and troubleshooting
• Allocating leads, tracking and monitoring the work of each team member along with ensuring the efficiency and effectiveness of their work
• Maintaining Area Reports which include revenue numbers, payment collections and evaluation of team performance and reporting the same to the Sales / Business Head of the city
• Allocating targets and calculating incentives for the sales team
• Hiring and retaining sales employees for the area
• Acquiring and managing critical client accounts which have higher degree of complexity in terms of client servicing
•Managing a team of 30 associates
•Driving and delivering the commercial performance of the business
•Lead the team in achieving store targets
•Analyse and monitor sales and stock performance
•Provide weekly feedback to area and operations manager
•Regularly monitor the competitions activity and follow up on current market trends
•Responsible for coaching, training and recruitment of all sales associates
•Liase with mall management on all issues such as mall promotions, security and permits
•Maintain excellent visual merchandising standards in terms of display, stock rotation and cleanness
•Conduct appraisals for entire store team
•Devising individual learning and development plans based on the needs of the organisation and the individual
•Managing the delivery of training and development programmes
• training and development needs within the business through job analysis appraisal schemes and regular consultation with senior management
! Department Manager for women's wear contemporary brands including Acne Studios,
Rag & Bone, Proenza Schouler and Elizabeth and James
! Liaise with the Visual Merchandising teams to ensure product positioning maximises
visibility and sales
! Provide excellent customer service in a fast-paced environment
! Driving and maximizing, the sales and profitability of the store to achieve growth
! Monitoring and review staff and store performance on a regular basis
! Driving sales through maximizing team performance
! Consistently liaising a variety of VIP clients
! Providing a personalized shopping experience in keeping with the luxurious nature of the
store
! Strategized with team on how to maximize performance in order to ensure targets are
always exceeded.
! Develop and maintain professional relations with customers to ensure repeat performance
! Provide expert advice in trends, outfitting and product information related to company
and customer fashion sense
December 2011- May 2013 Fossil, Store Manager, London
! Successfully managed a workforce of 15 associates and directed their daily activities
! Was responsible for strategically recruiting, training and developing a productive store
team whose primary focus is promoting the Fossil brand while offering exceptional
customer service
! Introduced customer log books to the store
! Ensuring and maintaining outstanding customer care and effectively handling customer
complaints.
! Monitoring sales numbers, pushing performance goals, ordering products, and monitoring
inventory.
! Responsible for counselling, disciplining and assisting in terminating associates as and when necessary.
! Successfully managed various sales and stock takes throughout the year
January 2011-December 2011 Accessorize, Store Manager, London
! Conducted interviews and inductions for all new members of staff
! Overall accountability for growing the sales and profitability throughout each area of the store
! Managing teams to deliver KPI's and compliance throughout the operation as well as delivering excellent standards of customer service.
! Managed and delegated to a team consisting of a variety of individuals
January 2010- January 2011 Harrods, Fashion Specialist, London
! Dealt with high-end fashion and luxury brands
! Assisted customers in a fast-pace and highly demanding environment
! Met competitive sales targets and liaised with the buying teams
! Provided a personalised shopping experience for all customers through providing
indivualized attention along with a prevailing knowledge of products and trends.
! Liaised with a number of VIP customers
! Conducted various outdoor sales
! Prepare and maximise client base through concentrating strategic selling techniques along with proactively communicating with customers.
! Help client correspondence and schedule appointments
JOURNALISM EXPERIENCE
2009- 2010 Close Up Magazine, Intern, London
! Conducted extensive research on many designers due to showcase their collections at LFW
Acted as an assistant to the magazine's fashion editor; sourced images and researched
trends for the 'What's Hot' page
2009 Fashion 156, Contributing Writer, London
! Fashion trend reportage
QUALIFICATIONS University of Roehampton, England 2:1 BA honours degree in Fashion Journalism and Creative Writing 2004- 2006 Southgate School Upper Sixth, England A-levels: Media Studies (B), English Literature (C) Theatre Studies (B) 2001 - 2004 Southgate Secondary School, England 9 GCSE passes in Maths (C), English (Language and Literature) (A, A) Science (double), (C, C) Drama, (A) History, (B) French (B) and Food Technology (B)
2006-2009 University of Roehampton, England 2:1 BA honours degree in Fashion Journalism and Creative Writing
2004- 2006 Southgate School Upper Sixth, England A-levels: Media Studies (B), English Literature (C) Theatre Studies (B)
2001 - 2004 Southgate Secondary School, England 9 GCSE passes in Maths (C), English (Language and Literature) (A, A) Science (double), (C, C) Drama, (A) History, (B) French (B) and Food Technology (B)
