IT System Administrator
Regency Group HOLDING
Total years of experience :16 years, 9 Months
Dear Sir/Madam,
Please find attached a copy of my CV for your consideration. I am an excellent candidate for this vacancy as it closely matches my skills and experience. I look forward to hearing from you.
Apple / OSX support and Mac hardware
ITIL and Microsoft certified
Mac skills / OSX support and Mac hardware/Apple Mac Helpdesk SupporT/ Networking / Exchange admin /Active Directory Support / perating Systems w7, w8, Office 365, /Technician / Analyst / Helpdesk / Service Desk / Technical / IT Assistant / IT Windows Desktop support / Systems / Desktop / Applications / ITIL /
Support Engineer / Client Support Analyst - Windows, Server, Exchange, VMware, Active Directory, MS Office, Bloomberg, Routers, TCP/IP
Mobile device management support of IPhone, Android phones and Blackberry's
Configuring, deploying, troubleshooting and supporting Macs
Proficiency in: Software support (Microsoft Office Suite); Email support (Office 365); Hardware support; Audio-visual support;
Installing, Configuring & Administering Mac OS Versions and Windows System
* Installing, Configuring & Administering Mac OS Versions:
1\} Tiger 10.4
2\} Leopard 10.5
3\} Snow leopard 10.6
4\} Lion 10.7
5\} Mountain Lion 10.8
6\} Mavericks X
7\} OS X Yosemite
Troubleshooting Customer support and technical assistance
Maintenance of Desktop Laptop H/W, N/W, and All Mac OS
Replacing internal parts of MacBook, MacBook pro, Mac pro And IMac
Troubleshooting of LAN problems
Proxy setting
Disk Image
Friendly with Parallel and Vmware 6.0
Boot partition Software \{Windows OS +Mac OS\}
Installing & Troubleshooting OS via FIREWIRE 400&800 Cable
Friendly with All basic software installation
Take backup and Repair HDD mac with target mode
Backup Software with Time machine
Diagnose & resolve hardware issues And software issue
Installing all type of USB modem
Installing all type All type of printer, Network Printer & sharing
Configuring Mail and Microsoft Entourage, Microsoft 2011
Creating, Modifying, Deleting User Accounts
Installing Creative software
Synchronizing with Mobile Me Account
Synchronizing IClouds
Synchronizing With IPhone, IPad, & IPod with Mac And PC
Restoring IPODs
IPad And IPhone Mail Configuring
Add in Domain
Contacts back up.
Blackberry to iPhone Data convert \{Calendars, media & contacts\}
Configuring Exchange Mail and Roaming profile.
Troubleshooting Customer support and technical assistance
Maintenance of Desktop Laptop H/W, N/W, and Mac OS
Troubleshooting of LAN problems and Connectivity
Installing Final Cut Studio 7.0, & 10
Synchronizing with Mobile Me Account
Synchronizing With IPhone, IPad, & IPod with Mac And PC
Restoring IPODs
• Handling 2003 IBM Server maintenance troubleshooting
• Creating, Modifying, Deleting Domain User Accounts
• Handling Point of sale \{Shawman\} Troubleshooting, packet update, MDT update etc
• Installing Installation and Configuration and solving mail problems on Outlook Express, Microsoft Outlook.
• Installing, Configuring & Administering OS: Windows 2000, XP, VISTA, Windows 7 & Server 2003, Server 2008 and Service Packs of its.
• Troubleshooting Customer support and technical assistance
• Maintenance of IBM Desktop Laptop H/W, N/W of think center machine
• Troubleshooting of LAN problems and providing high degree of network availability.
• Installing Software on Standalone Desktop & LAN Environment, friendly user with all Basic software’s.
• Taking backup as per Backup policy
• Friendly with Backup Software Data Keeper
• Remote handling via Team Viewer
• Maintain Antivirus Scheduling & download latest updates & patches like Escan
• Diagnose & resolve hardware issues on desktops Laptop etc.
• Troubleshooting of network LAN Connectivity
• Maintaining the online Printers, Network Printers, Bill printer
• Installed HP Printers Series / Laser Jet / Office Jet/scanjet/Series/Xerox7450, 2450, 1600 on Standalone And Networks Base Host
• Creating and Managing Daily Backup task.
Worked as a Mac Laptop /Mac Pro /Mac Mini /Mac Air Network Engineer at MAPLE TECHNOLOGIES
Installing, Configuring & Administering Mac OS
1\} Tiger 10.4
2\} Leopard 10.5
3\} Snow leopard 10.6
• Troubleshooting Customer support and technical assistance
• Maintenance of Desktop Laptop H/W, N/W, and Mac OS
• Troubleshooting of LAN problems
• Proxy setting
• Boot partition Software \{Windows OS +Mac OS\}
• Installing & Troubleshooting OS via FIREWIRE 400&800 Cable
• Friendly with All basic software installation
• Backup Software with Time machine
• Diagnose & resolve hardware issues And software issue
• Troubleshooting of LAN Connectivity
• Installing all type of USB modem
• Installing all type All type of printer, Network Printer & sharing
• Configuring Mail and Microsoft Entourage, Microsoft 2011
• Creating, Modifying, Deleting User Accounts
• Installing Final Cut Studio 7.0
• Synchronizing with Mobile Me Account
• Synchronizing With IPhone, IPad, & IPod with Mac And PC
• Restoring IPODs
• Installing, Configuring & Administering Windows 2000, XP, and Service Pack.
• Troubleshooting Customer support and technical assistance
• Maintenance of Desktop Laptop H/W, N/W, and OS: Win 98/NT/XP/2K/Vista Series.
• Troubleshooting of LAN problems and providing high degree of network availability.
• Troubleshooting of all packages needed by all department (Tally, MRP)
• Installing Software on Standalone Desktop & LAN Environment, friendly user with all Basic software’s.
• Taking backup as per Backup policy
• Friendly with Backup Software DataKeeper
• Maintain Antivirus Scheduling & download latest updates & patches
• Installation and Configuration of Mail Clients like Lotus Notes & Ms outlook.
• Diagnose & resolve hardware issues on desktops.
• Troubleshooting of LAN Connectivity
• Solving mail problems on Outlook Express, Microsoft Outlook and Netscape.
• Maintaining the online Printers, Network Printers
• Installed Hp Printers Series / Laser Jet / Office Jet Series on Standalone And Networks Base Host
• Creating and Managing Daily Backup task.
• Creating, Modifying, Deleting Domain User Accounts
• Installation of Projectors & CCTV Cameras on PC as per requirement of the users
• Maintenance of Desktop Laptop H/W, N/W, OS: Win 98/NT/XP/2K
• Trouble Shooting On Hardware Devices.
• Proxy Connection, Internet Connection Sharing, Making Workgroups etc
• Installing Hardware Drives ( Printer, Display, TV Tuner, Web Camera, Scanner)
• LAN network (Cable Crimping) Providing IP Address
• Installing Network Printer
• Troubleshooting of LAN Connectivity
• Solving desktop problem and day-to-day activities
• Solving mail problems on Outlook Express, Microsoft Outlook and Netscape.
• Maintaining the online Printers, Network Printers
• Repair and upgrades for hardware and software for all nodes, maintenance, upgrades, and security auditing of Internet connectivity
• Emergency data recovery, diagnosing the cause & implementing the solution in hardware & software resulting in minimum interruption of service.
• Managing ADS win2k/3, Managing Disk Quota, Assigning rights to user.
• Creating and Managing Daily Backup task.
• Creating, Modifying, Deleting Domain User Accounts
• Installed Hp Printers Series / Laser Jet / Office Jet Series.
• Installed Hubs & switch of 3com and DLINK products.
• Created users for Win 2000 & 2003
• TY.Bcom {2010-11} From Periyar University