technical support administrator
jordan telecom group (orange)
Total years of experience :14 years, 7 Months
1. Provide client support and technical issue resolution via E-Mail, phone and other electronic medium including procedural documentation.
2. Install and configure computer hardware operating systems and applications; monitor and maintain computer systems and networks.
3. Troubleshoot system and network problems, diagnose and solve hardware/software errors and replace parts as needed. Conduct electrical safety checks on computer equipment.
4. Set up new users’ accounts, profiles and deal with password issues.
5. Establish a good working relationship with customers and colleagues.
6.configure and maintain windows server and active directory administrator.
1. orange 3rd generation project containing configuration, alignment, maintenance and installation for 3rd generation equipment (Traffic nodes, Node B, RRU and BVC).
2. Umniah 2G project acceptance.
electrical engineering\communication