Country Manager
dot.jo
Total des années d'expérience :17 years, 1 Mois
Planning
• Develop strategic, operational, and sales and marketing plans to achieve the goals of the company
• Set monthly and yearly goals and targets for each department
Product Development
• Monitor and investigate different markets needs and latest trends to design new products accordingly
• Conduct brain storming sessions with internal teams to discuss different aspects of new products
• Collaborate and follow up with internal teams throughout product development cycle (analysis, design, development, quality assurance, and implementation)
• Set marketing and sales plan to tackle the targeted market(s)
• Utilize customer feedback to plan product improvement and enhancement
Operations and Human Resources
• Manage the daily operations of the departments, through meetings with heads of departments and weekly meetings
• Provide coaching and mentorship to team members
• Monitor and measure the progress of achievement for each department
• Report to the Chairman of the board
• Work closely with regional offices to plan and achieve targets.
Public Relations
• Responsible for maintaining excellent relationships with key clients
• Official representative of the company in major events and meetings
Digital Marketing
• Build 360 Digital Strategies including different digital communication channels, website, social media, mobile applications, SEO and digital advertising
• Develop, manage, and measure digital marketing campaigns including budgeting
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies to be adopted where appropriate
• Plan and measure experiments and conversion tests
• Analyze and asses online presence across different channels
• Evaluate and enhance websites, mobile application, ecommerce in terms of UI, UX and functionality
• Utilize analytical tools to measure performance and KPIs
Finance
• Review financial reports, balance sheet, P&L, etc… to determine company progress towards stated goals and objectives
• Established mobile applications development department, setting up internal processes, hiring resources, technology to be used, pricing, presales, sales and after sales
• Supervised a team of 15 employees, developers, designers, project managers, quality assurance and sales
• Managed sales, forecasting and executing
• Set sales and marketing strategies
• Developed mobile products to serve different sectors financial, health, insurance, press, education…
• Oversaw the progress of each project: requirements gathering, design, development, quality assurance, online launch
• Identified potential markets, products, and regional partners
• Supported sales team to achieve targets through training, improve sales skills and techniques
• Maintained good relationship with key clients to ensure their satisfaction
• Improved internal processes between departments sales, project management, technical development, quality assurance, business analysis
● Responsible for key accounts: Central Bank of Sudan, International Trade Finance Corporation (KSA), Edirham (Amman, Abu Dhabi), Aqaba Special Economic Zone Authority
● Identify new potential markets, products, and regional partners
● Signed partnership agreement with Sudanese local partner
● Participated in UAE trade mission with Jordanian delegation
● Support sales team to achieve target through training, improve sales skills and techniques, join clients’ visits, presentations, etc...
● Maintain good relationship with clients to ensure their satisfaction
● Improve internal processes between departments sales, project management, technical development, quality assurance, business analysis to ensure higher performance and enhanced achievements
• Sell company’s suite of web solutions products such as:
1.Dynamic website (content managed)
2.Web based applications such as (Intranet, extranet, online systems)
• Responsible for projects and business relationship with assigned accounts.
• Exceeding customer’s expectations.
• Providing and facilitating the services and handling problems.
• Develop proposals, offers, and presentations communicating solutions for customers.
• Achieve quota
• Collaborate with business development, marketing, support and QA to ensure the successful launch and acceptable performance of solutions.
• Maintain positive relationships with existing and potential customers and key accounts.
• Provide regular status reports and manage task lists on assigned accounts progress for all projects areas.
• Follow up the customers different needs with different departments.
• Maintain current knowledge of company’s products, industry technologies and competitions.