Supervisor IT Operations
Cigalah Group
Total des années d'expérience :9 years, 1 Mois
• Handling IT Help Desk
• Managing Domain Controller (Active Directory)
• Managing ISA Server
• Managing Exchange Server
• Installing & Configuring Servers and Server Applications.
• Installing & Configuring Cisco Switches and Routers.
• Troubleshooting LAN as well as WAN links all over branches of Cigalah Group in KSA connected through MPLS and DSL.
• Managing Customer complaints
• Resolving Complaints through provided Application
• Managing Network Updates
• Generating Monthly Reports
• Providing FCR ( First Call Resolution) to the customers
• Providing technical solution to problem of the customer on the call
• Regarding the annoyed customers and escalate the issue with high priority
(Cisco Certified Network Associate) CCNA
Masters in Business Administration, Marketing
Bachelors of Computer Sciences
Introduction to Computer Sciences
Matriculation