Team Lead - Support Operations
Dream Team Pvt. Ltd.
Total years of experience :11 years, 5 Months
Dream Team works for Humanity Inc. which is a USA based company and SaaS based organization.
My job here consists mostly on below tasks:
Staying in contact with higher management in USA via RingCentral Meetings
Taking directions from higher management and implementing strategies for local teams
Process development
Achieving team targets
Ensuring High Customer Satisfaction Rate
Ensuring High Customer Satisfaction Response Rate
Smooth Operations
I was part of the team which was dedicated for World Business Research UK to do data mining and verification via phone for their data and sales department in UK. It was a dynamic job mostly related to market research via Linkedin.