Priority Customer Service Representative
Saudi Arabian British Bank(SABB)
Total des années d'expérience :11 years, 0 Mois
Providing the best level of quality services for Business, Private and VIP customers in the whole framework of privacy, confidentiality and efficiency precision and mastery so that exceed their expectations and help them to grow their savings and wealth by maximizing returns for them and a high degree of professionalism in order to preserve their wealth and increase the bank's trust rates.
Providing the best level of quality services over the telephone for Corporate, Private, Top Tier and VIP customers in the whole framework of privacy, confidentiality and efficiency precision and mastery so that exceed their expectations and help them to grow their savings and wealth by maximizing returns for them and a high degree of professionalism in order to preserve their wealth and increase the bank's trust rates.
Providing consistent quality customer service
Receiving massive amount of calls, recommend services to accommodate customer needs on accounts, credit cards, loans. provide solutions to customer issues. research any problems or concerns, and keep abreast of any changes that may occur with the products or services, respond to customer inquiries regarding bank mailings on products and services including cards, statements, notices, vouchers, Marketing, offering product on customers and cross selling .
BACHELOR DEGREE IN MANAGEMENT INFORMATION SYSTEM (MIS) (University of Petra), Jordan. Modules Included: System Analysis and Design Decision Support Systems Project Management Software Project Management Database Systems Control and Security of Systems Managing Information Technology Commercial and Business law Legal Issues in Information Management Accounting and Finance E-Commerce Marketing Personnel Management Enterprise Resource Planning (ERP) Systems Development E-Marketing