Field Application Engineer
Sangfor Technologies
Total years of experience :5 years, 8 Months
1. Customer Support: Provide technical support to customers, both pre and post-sales, by understanding their specific needs and assisting in the implementation and troubleshooting of the company's products or services. It involves conducting product demonstrations, resolving technical issues, and answering customer inquiries.
2. Product Expertise: Develop a deep understanding of the company's products, including their technical specifications, features, and applications.
3. Sales Collaboration: Work closely with the sales team to identify customer requirements and provide technical input during the sales process.
4. Technical Consultation: Advise customers on product selection, integration, and optimization to meet their specific needs. Analyze customer requirements, provide technical recommendations, and propose solutions that align with the company's offerings.
5. Training and Documentation: Develop technical training materials and conduct training sessions for customers, sales teams, and other stakeholders. Create technical documentation, such as application notes, user guides, and troubleshooting guides, to assist customers in utilizing the company's products effectively.
6. Relationship Management: Build and maintain strong relationships with key customers, understanding their business goals and technical requirements. Collaborate with customers on product roadmaps, feature requests, and resolving any technical issues or challenges they may encounter.
7. Feedback and Improvement: Gather customer feedback and insights to provide input to the product development team, helping to improve existing products and identify new market opportunities.
8. Travel: As a Field Application Engineer travel to customer sites, industry events, and company headquarters as needed.
• Successfully building and maintaining day-to-day operation of computer networks such as intranet,
extra-net, local area network (LAN) and wide area network (WAN) that company relies on.
• Troubleshooting and providing support services on regular basis.
• Deployment of network devices for demo purposes at various sites
• Interacting with clients to understand their needs and working on it.
• Establishing networking environment by designing system configuration, directing
system installation, defining and documenting.
• Working on configuration of routers, switches, firewalls, controller based access points.
• Performing remote troubleshooting and fault finding if issues occur after installation.
• Ensuring deployment of endpoint protection both on-site and central cloud based.
• Configuring and troubleshooting SSL VPN, IPSEC VPN between different capable devices and allowing controlled access to internal resources.
• Installing and configuring NMS for detail monitoring of network devices and getting the required.
information from devices using sensors.
• Configuring WLAN Controller and controller based Access points with roaming and single SSID in multiple Vlans environment.
• Configuring Firewalls as in HA mode Active Passive and Active Active.
• Configuring Rules and Policies including IPS, IDS and ATP Policies according to the organization
requirements.
• Experience on Ruckus, Cisco, Dell, Allied Telesis, Huawei, Sophos, Sangfor, TPLink, PRTG and HillStone.
• Implementing continuous improvement measures.
• Install and operate LAN, WAN and other required services for operations.
• Provide installation and configuration for Wireless Access Points, CCTV IP Cameras.
• Hardware installations (servers, printers, computer work stations).
• Provide IT services to labs and employee rooms.
• Maintaining Cisco labs environments and live setups.
• Maintaining LAN and WAN up and running securely.
• Configuring NAT (Static and Pool) and PAT to provide internet to employees and guests.
• Maintaining Redundant Gateways so users can access internet without any delay.
• Address client queries and provide resolutions.
• Responsible for hardware and software related deployments and issues resolutions.
• Configure, verify, and troubleshoot IP-V4 addressing and sub-netting.
• Configure, verify, and troubleshoot port security Static, Dynamic, Sticky, Max MAC addresses and Violation actions.
• Ether-Channel config for more than 1 active links between devices and for increased bandwidth.
• Password recovery of routers and switches.
• Taking Backup of Configuration Files and IOS of the devices using TFTP Server.
• LAN and WAN Trouble shooting.
• Monitoring and analyzing network using NMS, Wireshark.
• Installation, Configuration of Windows Server 2016, 2012, 2008.
• Installation of OS and required service packages: both open source and proprietary.
• Updating and maintaining OS and software to the latest releases, patches.
• Installation, Configuration & Backup of Active Directory.
• Creation of ADC & RODC, Creation and management of User Accounts, Groups and OUs.
• Quota Assignment for Users on Home Drives, Group Policy Management .
• Routine Policies Creation and Implementation.
• Installing, Configuring and Management of DNS and DHCP server.
• Installing, Configuring of FTP and TFTP server.
• Virtualization.
• Disk management.
• Storage Quota management.
• Technology Management
• Manual and Scripting to automate tasks.