Zain ul Abideen Ferozpuri

IT Support at Etronics

• Pakistan - Karachi
• April 2016 to January 2017

• Performed basic configuration of Cisco switches.
• Configured windows server 2012 and maintained windows active directory for 200+ users.
• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
• Managed workflow and service request through call ticketing system.
• Resolved complex technical issues that arose on computers and Cisco switches.
• Maintained software applications, operating systems, and other maintenance sub systems, switches/hubs.
• Effectively made recommendations to IT users on selection of hardware and software.
• Troubleshooting hardware and software based issues.
• Troubleshooting Microsoft Office Professional products with software problems.