Loss Prevention Specialist
Alyasra Fashion
Total years of experience :8 years, 4 Months
• Monitor public areas for unusual activity and potential threats.
• Monitor security systems like alarms and closed-circuit cameras.
• Identify potential thieves from customers or staff.
• Follow and confront a potential person of interest who is suspected of shoplifting.
• Document theft and other violations of security, and what they observed on duty.
• Work with law enforcement to detain suspects of shoplifting or dishonest employees.
• Develop company policy to policies and processes to reduce threats and breaches.
• Protect people, money, equipment, and merchandise.
• Investigate suspicious employee activity and do investigations with the employees who breach the policies or theft, fraud, negligence, and manipulation.
• Develop and implement policies and procedures to prevent theft at point of sale or inventory storage areas.
• Doing a random store visit to make sure of implementing the SOPs to reduce the threat and breaches.
• Managing the shipping administration process, including the up keep of accurate, records, consolidation of reports, and cataloguing of all shipping data.
• prepare weekly reports with the status of all the shipments.
• check cost from freight forwarders and clearing agents.
• continuously track shipment progress and communicate delays.
• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
Customer service department:
Listen to customer questions and concerns and provide answers.
Provide information about products and services.
Take orders, calculate charges and process billing or payment.
Review or make changes for customer accounts.
Handle returns or complaints.
Handle the inquiries or questions of the customer in the social media ( whats app - instagram - facebook)
Communicate and follow up with the shipping companies and handled challenges during the shipping process.
Excellent writing and editing skills.
E-commerce department:
Improve the website page.
Create names and description for the items.
Dealing with Magento to upload the images and new items.
Searching for a social media influencers and send them a job offer.
Handing customer’s complaints and inquires via phone or email
Quoting customer that are looking to import or export with aramex with competitive prices.
Informing the clients about all the shipping procedures and when to expect the arrival or their parcels .
Being patient was my main task along with attentiveness i would listen to the client’s inquiry/ complaint till the end before crafting solution to insure the client doesn’t hang up before being fully happy and satisfied with our service.
We had to undergo several training sessions to understand our products fully to ensure that we never give a wrong information that would compromise the customers trust with us.
During the time I spent in the customer service department I learnt to handle surprises on several occasions, such as clients suddenly shifting attitudes.
Employee