Zainab Hafeez Mohammad

Responsible for delivering the reports on a regular basis (daily, weekly, monthly, quarterly basis)
•Reports which are essential for driving the business and based on the current requirement & scenario
•Responsible for building queries, procedures and SQL scripts for reports
•Some of the reports are
•Commission Reports delivered to Finance team for calculation of commission to dealers (based on Gross adds / Renewals / Migration )
•Sales Report for tracking the performance of SIM / Device & Data plans sold
•Customer behavior analysis for a newly launched rate plan
•Customer Fraud Management analysis ( device / sim sold & used, balance, voice & data traffic are some of the key aspects)
•Key Highlights
Reports Automated
40
Adhoc Reports
266
Weekly Report
1
Monthly Reports
47
Deck Reports (Monthly /Quarterly )
9
No of Table Updates - Monthly Basis
10
No of Table - Data loading
6
Issues / Verification Resolved
48+

Note: All reports for business are based on SQL queries /scripts /procedures which is built based on business requirement /logic required for retrieving data from various data sources

Responsible for automation of new data sources on-boarded in the application
•Key role responsibility in ETL design, maintenance
•On call support for production/ data issues & data loading of the application
•Responsible for on-boarding applications in ESP scheduler
•Completed automated process for cleaning unix directory on a weekly frequency
•Received Drives and Deliver Excellence Award & Helps Client Succeed Award for User Support Management

PROJECT7: My Dashboard-Information Technology Risk Management System
•Description: Part of My Dashboard project providing risk management system for BNY Mellon

Ooredoo (Telecommunications Company - Kuwait )

INTERNSHIP PROJECT: Operations Deliverable Dashboard
•Description: Provide user interface that Managers assess to track and monitor deliverable performance using metrics and indicators in Dashboard, periodic scheduling, automatic folder monitoring. Enabled Client product to deliver as scheduled.