Data Analyst - Key Responsibilities & Achievements
• Developed and deployed interactive dashboards using Power BI, enhancing real-time data
visibility and accelerating business decision-making processes.
• Built and optimized data models, leveraging Power Query to streamline performance and reduce report load times.
• Maintained and transformed datasets from various sources including Snowflake, Excel, and SQL Server, ensuring high
data integrity and availability for analysis.
• Created automated management reports to identify trends, patterns, and predictive insights across KPIs, supporting
executive-level decision-making.
• Conducted in-depth analysis of employee performance, customer satisfaction, and complaints, providing actionable
insights to improve project outcomes.
• Delivered clear, stakeholder-friendly reports and presentations on data findings, outlining methodologies and
recommendations to drive business improvements.
• Trained cross-functional teams on Power BI, advanced Excel, and self-service analytics tools, enhancing data literacy
and adoption across the organization.
Key Project Deliverables:
• Employee Performance Reports: Designed and developed comprehensive dashboards to monitor employee
performance metrics, enabling data-driven decisions and improving team productivity.
• Complaints Management System: Implemented Power BI dashboards for analyzing complaint categories, prioritizing
issues, and tracking types of complaints with success metrics (Pass/Fail), enhancing resolution efficiency.
• Customer Satisfaction (CSAT) Analysis: Created interactive reports to evaluate customer satisfaction levels based on
feedback (Very Satisfied, Satisfied, Normal, Dissatisfied, Very Dissatisfied) segmented by project and location, providing
actionable insights to improve service delivery.
• Training Analytics: Built dashboards to track training KPIs, including total hours, completed and upcoming sessions,
topics, and participant statistics, ensuring alignment with organizational learning goals.
• Employee Health Services Insights: Developed visualizations for employee health data, covering insurance plans, app
utilization, health concerns, and location-specific trends, driving improved resource allocation and support strategies.
Technical Skills:
• Tools & Platforms: Power BI, Snowflake, SQL, Excel (Power Query, PivotTables), DAX, Tableau (basic) .
• Data Management: Data modelling, ETL, data cleaning, KPI design, relational databases
• Reporting & Visualization: Dashboards, scorecards, executive summaries, automated reporting
• Soft Skills: Stakeholder communication, team training, cross-functional collaboration, analytical thinking
- مجال الشركة:
- إدارة الممتلكات والمرافق
- الدور الوظيفي:
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خدمة العملاء ومركز الإتصال
