premium account manager
American Express Middle East & North Africa
Total des années d'expérience :16 years, 7 Mois
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensuring that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales.
• Providing regular two-way communication between the client and team, to providing strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.
• Handling Customer Accounts.
• Issuing lost and replacement cards.
• Activating accounts.
• Stopping accounts.
• Cancelling accounts.
• Action work list cases.
• Open dispute cases.
• Handle corporate accounts when off duty.
• Update excel sheets with customer details.
• Response to customer request and complaints.
• Market Batelco Products.
• Print phone bills.
• Provide customer with required information.
Batelco (Bahrain Telecommunication Company)
• Response to customer request and complaints.
• Provide excellent quality of service to Individual and Corporate Customers.
• Give customers the Cheque book, ATM, Visa and Master card.
• Open New accounts.
• Print Account Statement.
• Market Ahli united retail Product.
B.SC. Business Informatics. mainly expert in computer programms as well as business
Diploma in Banking and Finance, mainly focused on insurance and private banking as well as financing .
General Secondary School Certificate (Business Section)
