زينب جمال

Providing high-level executive support to the Group Chief Information & Digital Officer (CIDO), managing complex
calendars, travel arrangements and strategic priorities in a fast-paced corporate environment.
Acting as a key liaison between the CIDO, internal departments and external stakeholders ensuring smooth
communication and alignment across cross-functional teams.
Coordinating and managing executive meetings, board-level materials and presentations. Including agenda
preparation, meeting itinerary, minutes and follow-up on action items
Managed departmental credit card expense reporting, reconciled expenditures and prepared and submitted
reimbursement claims in coordination with finance department.
Managing confidential and sensitive information with discretion.
Organise training sessions and leadership meetings, handling end-to-end logistics in coordination with office staff.
Supporting managers and team members in day-to-day operations by coordinating tasks, facilitating meetings and
ensuring timely completion of deliverables.
Ensured a clean, organised and well-maintained office environment through coordination with housekeeping and
facilities teams.

Supported the Bureau Chief for Asia and senior management by ensuring seamless workflow
Optimized travel arrangements for outstation reporters, achieving a 10% cost reduction through effective vendor
management.
Process payroll for 120 freelancers, ensuring accuracy and timely payments.
Monitored project tasks and team deliverables through Trello to ensure timely completion.
Prepared freelancer contracts, visa facilitation letters, recommendation and experience letters, and other
employee-related documentation, ensuring accuracy and compliance with company policies.
Facilitate collaboration between HR, finance and administration departments by providing essential support.
Contributed to the successful execution of major project Independent Urdu UK in the United Kingdom.
Manage biannual internship programs, ensuring smooth operations and meaningful learning experiences.
Provide extensive support in all official events of unit including Annual Dinners, Training sessions, Team Day-out.
Organize university seminars, prepare presentation, track attendance via QR codes, set up banners, arrange
giveaways and maintain records in coordination with Admin department.
Conduct business reporting, analysis and presentations to support Chief in strategic decision-making.

Optimized communication between the General Managers Office and department heads, enhancing project
coordination efficiency.
Managed and directed 50 daily calls, increasing HR department responsiveness to employee inquiries by 20%.
Performed cash reconciliations and wire transfers with 100% accuracy.
Conducted regular Mall inspections to ensure cleanliness standards were met.

Managed the end-to-end recruitment process, including candidate sourcing, interviewing and overseeing the
onboarding of new hires.
Assisted in payroll preparation by tracking attendance, leave records, overtime, and employee data.
Addressed employee inquiries regarding HR policies, benefits, leave management, and workplace procedures.
Maintained accurate employee records and HR databases