Team Lead Network & Security Ops
DWP Technologies (Pvt) Ltd
Total years of experience :5 years, 7 Months
Set and monitor the policy & procedure, and standard network & security architecture, make sure all operational processes, checklists and procedures are documented and in implementation, as well as provide risk evaluation/mitigation, and prepare business continuity & disaster recovery plans in response the cyber threats.
Technical POC for other relevant national & international Group Functions. Provide Tier 3 and CSIRT support to ensure the CIA triad is within the agreed SLA. Conduct problem management, provide RCA, and recommended solutions to mitigate systemic issues.
Followed ITIL framework to practice delivery of services by standardizing the planning, selection, delivery, and support of services to optimize efficiency and maintain predictable service levels. Identified deficiencies and vulnerabilities, and made recommendations for immediate and long term remediation.
Motivate and train office staff, arrange security awareness training and campaign to keep them aware of common security attacks.
Developing a plan of action and recommendations, identifying milestones and issues to be addressed, and generating reports as required. Performing ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.
Users log analysis, i.e sessions & NAT tracing, using AAA information to trace the network users' behaviour, to recognize and eliminate the security risk. Analyze the security logs i.e DDoS & IPs/IDs event logs to fine-tune the security checkpoints.
Working on LAN requirements that include managing VLANs, port security and troubleshooting LAN issues as well as configuring and installation of USG Firewalls, eLog Server, Layer 2 and Layer 3 switches, WLC, VMs, Hyper-v and NPS, IIS, DHCP & AD Servers.
Performed switching technology administration including VLANs, inter-VLAN routing, trucking, port aggregation & link negotiation. Performing network monitoring, and providing analysis using various tools like Wireshark, NMAP & IP Scanner.
Monitors and executes daily operational activities. Analyze events perform troubleshooting and incident response as well as communicate with IT technicians/REs/FEs or third parties responsible for resolution. Track issues through to resolution.
Identifying, locating, resolving, and repairing problems, installing and configuring software upgrades, file sharing, and domain security protocols. Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.
Minimized downtime by monitoring network health using NMS. Managed control protocols for LAN/WAN infrastructure. Ensured proper DNS, IP, Firewall, VPN, and server configuration for more the 80+ campus network environments. Provided assistance and level 1 network support for clients.
Strong team and supervisory skills including scheduling, priority setting of tickets & ensuring SLAs are achieved and client expectations are met.
Improve support response time, testing, implementation and documentation. Reported technical challenges and proposed resolution strategies to senior management.
To identify the operation of the telephone exchange, MSAG, NGN network, and Metro switches and to manage the area exchange remotely from the central exchange.
To troubleshoot the PTCL modem and diagnose the issue.