Zakaria Cheradi

• Process a high daily volume of securities transactions (equities, bonds, derivatives) with strict settlement deadlines,
data accuracy and regulatory compliance (IIROC, AMF)
• Investigate and resolve complex operational exceptions: root-cause diagnosis, durable fixes and resolution follow
through
• Business analysis: draft and review BRDs with SMEs and IT teams — structuring functional and operational
requirements
• Process improvement: map and optimize workflows, identify bottlenecks and implement changes that reduced
processing errors
• Tool adoption: prepare and deliver functional demos, build procedure guides to standardize team practices

• Managed high-net-worth client onboarding end to end (KYC, AML, compliance) — accuracy and completeness of
regulatory documentation
• Quality control: identified documentation gaps and applied a rigorous review process that significantly reduced
return rates
• Process improvement: documented and optimized client onboarding flows with operations, compliance and
advisory teams

• Supervised and coordinated an operations team: planning, deliverable quality and priority management in high
volume periods
• Change management: designed and rolled out standardized procedures, supported adoption and trained new hires
• Acted as escalation point and coordinated cross-team priorities during peak activity

• Managed a portfolio of high-value clients, handling account transactions, payment inquiries and service requests
daily
• Resolved complex disputes end to end, coordinating with internal teams to meet service standards and client
expectations
• Trained new hires and shared MasterCard product expertise, raising the overall capability of the team