Sr Tourism Officer
SEERA GROUP
Total years of experience :24 years, 1 Months
SEERA GROUP:
• Determining clients' needs and suggesting suitable travel packages.
• Organizing travels from beginning to end, including tickets, accommodation and transportation.
• Supplying travelers with pertinent information and useful travel/holiday materials.
• Scheduling trips to domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Researches and compares available travel and hotel accommodations to identify the best available option for each travel need.
• When travel arrangements are within approved travel reasons and budget limits, makes all arrangements and reservations as requested.
• Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate staff.
• Obtains approval from leadership for travel requests and expenses that exceed established limits.
• Advises travelers of and assists with any need for specialized travel documents such as visas or passports.
• Hands on experience in Documentation management, Procurement management, Analytical and problem-solving abilities, Negotiation skills, Interpersonal and communication skills, Team-management skills.
• Processes reimbursements for travel expenses.
• Performs other related duties as assigned.
bookings are processed in line with Standard Operating Procedures and maintain a consistent high quality level of customer service delivery. Work closely with the Head of Operations to ensure parity of standards across the teams.
•Manage the day to day operation of the Department, upholding all our policies/procedures whilst demonstrating company Values.
•Excellence in customer service is achieved. Queries are dealt with swiftly and positively, complaints are dealt with speedily with the appropriate remedial action being taken.
•Responsible of sales development & and financial management.
•Manage staff and provide regular feedback and coaching on performance, creating detailed Personal Development Plans through solution driven discussions
•Deliver and exceed branch performance and productivity
•Effective Team Management. Team members feel supported, listened to and have agreed ongoing objectives in place to aid their development. Motivate the sales team to hit and exceed their targets and ensure company profitability.
•Excellent selling skills & Ability to interact, communicate, and negotiate effectively
•Strong knowledge of travel booking software.
•Excellent knowledge of online engine reservation systems, GDS systems, and e-traveling
•Strong knowledge of travel destinations as well as domestic and international travel trends.
•Ability to work well under stress and with tight deadlines.
•Ability to communicate clearly and professionally with clients, supervisors and co-workers both verbally and in writing.
•Strong ability to design holiday packages based on customer requirements & strong knowledge of travel booking software.
Al-Tayyar Holiday for Travel And Tourism Co. LTD operates across 275 branches in the Kingdom. We also offer a wide range of tourism programs in unique and distinct destinations worldwide to suit the desires of our customers and their requirements, including travel, accommodation, visas, car rental, sightseeing tours and more, all through our offices. We are known for the exclusive destinations we offer at competitive prices and high-end services which also sets us apart in the travel and tourism market.
Service Features:
❖ Retail, MICE and corporate services.
❖ GDS online engine systems like GTA, LoH, Hotel beds, AlMosafer, Tajawal, ONEDMC, B2B etc.,
❖ Featured selection of hotels, residential units, resorts, islands, condos and villas around the world.
❖ All logistic services including car rental (with or without driver)
❖ VIP Meet and assist with airport transfers
❖ Body guard services, security services around the world.
❖ SPA treatment and slimming packages.
❖ All add on services including tour packages and sightseeing.
❖ Fixed packages - GLOBUS, COSMOS & Charter tailor made packages.
❖ A spectrum of tourism programs offered at competitive prices.
❖ Education packages (Language courses, University placements, Internship courses. EXAM Prep course etc., )
❖ Cruise packages with major cruise liners (Royal-Caribbean, NCL, MSC, Celebrity, Crystal etc., )
❖ Sport events like all European leagues, concerts and all events.
❖ Visa services to any country around the globe.
❖ Health and travel insurance services to countries around the world.
❖ The ability to customize your trip program to suit you and your family’s needs.
Responsibilities
❖ Leading retail team where as to supervise 22 staff in head office and rest of the staff kingdom wide including retail, VIP, Royal Families, Ministries etc.,
❖ Recruiting, training, motivating and monitoring team performance
❖ Setting budgets/targets and developing the business plan
❖ Liaising & marketing with travel agents, GSA’s and corporate worldwide
❖ Developing/Upgrading company’s products and services
❖ Maintaining market intelligence reports
❖ Implementing competent strategies to penetrate into new accounts and business objectives.
❖ Developing rapport with suppliers and the key decision makers in agencies to ensure maximum client turnover and customer satisfaction.
❖ Working in close alliance with the operation to ensure smooth and timely provision of services.
Overseas Student services for Education department
● Working with Education providers like Euro centers, EF, Kaplan, Kings Group, Embassy, LSI, EC, NCM, LAL, CRC for the student further studies like International Language School course & University Placement services
● My operational activities include communicating with international suppliers and operators and conclude special deals on Education Provider worldwide for all other services and advising the front-lone staff from time to time.
● Also currently involved as a team leader on project in corresponding with U.S Universities in accelerating admission procedures for the MOHE, KSA in facilitating admissions (Graduate and Undergraduate) for their students in several majors. Well defined procedures and implementation is ensured in order to achieve cent percent results.
● I responded to daily incoming e-mails about educational & tourism services offered by ATG within 24 hours and I turned many sales inquiries to bookings.
● I provided excellent customer services; guidance and advanced counseling services to students want to study abroad as I provided them with detailed information about studying in countries like UK, U.S.A, Canada, Australia, New Zealand and Ireland.
● I completed online application forms for students who want to join the Saudi Scholarship Program through the web-site of the Saudi Ministry of the Higher Education before traveling abroad.
● Went on FAM trip to USA in March-2011 to EF representing the company in to Chicago, Boston, New York & Miami.
specializations software’s are VB6.0, JAVA, C++, Html, Dhtml, JavaScript, Xml, Front Page, and Oracle-8i.
•Interacting with daily assignments
•Coordinating with Lab faculty while interpreting the programs for the students
•Compile all program in the Lab for better understanding of each program to student
•Experienced in software to develop the projects for different organizations and to teach the students, guide them to prepare the project reports in their final term
B.Ed - Bachelor of Education in Mathematics and Computer science in 1999 from Osmamia University
B.Sc - Bachelor of Science (Computer science) passed in First Division in 1996 from Osmania University
