Manager - Contact Center
BURGAN BANK
Total des années d'expérience :18 years, 8 Mois
Oversees and leads Contact Centre Department and operations in all means in order to proactively.
Managing daily operations and personnel aiming for maximum efficiency and cost-effectiveness. & ensure that technology is utilized to a maximum and that staff are well-organized, productive, organized, reliable and results-driven professional. Also have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Managing the following Contact centre sectors :
- Inbound
- Outbound
- Quality Assurance
- ITM ( Interactive Teller Machine)
- Social Media